Cannot install on Mac Big Sur, 11.2.3

New Here ,
Apr 23, 2021 Apr 23, 2021

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Creative Cloud installs, Photoshop installs, But Acrobat Pro gives me an error 136 (Which means try again) when I look it up.

Here is what I see in the install.log file.  It's a lot but the gist is that is cannot move the files from the sandbox to the location they need to be in.  I really hope someone has figured this out.

 

"2021-04-23 11:28:42-04 iMac installer[963]: Product archive /tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg trustLevel=350
2021-04-23 11:28:42-04 iMac installer[963]: External component packages (7) trustLevel=350
2021-04-23 11:28:42-04 iMac installer[963]: Unable to get current choice for '{
attributeSetting = 0;
choiceAttribute = selected;
choiceIdentifier = AAM;
}'. Silently skipping.
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#application.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#browser.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#support.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#automator.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#pdf_services.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#AcroServicesUpdater.pkg
2021-04-23 11:28:42-04 iMac installer[963]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#armagent.pkg
2021-04-23 11:28:42-04 iMac installer[963]: Set authorization level to root for session
2021-04-23 11:28:42-04 iMac installer[963]: Administrator authorization granted.
2021-04-23 11:28:42-04 iMac installer[963]: Set authorization level to root for session
2021-04-23 11:28:42-04 iMac installer[963]: Will use PK session
2021-04-23 11:28:42-04 iMac installer[963]: Using authorization level of root for IFPKInstallElement
2021-04-23 11:28:42-04 iMac installer[963]: PackageKit: Ignoring on-disk component at /Library/PDF Services/Save as Adobe PDF.app since identifier (com.apple.automator.SaveasAdobePDF) does not match package (com.adobe.Automator.Save-as-Adobe-PDF)
2021-04-23 11:28:43-04 iMac installer[963]: Starting installation:
2021-04-23 11:28:43-04 iMac installer[963]: Configuring volume "Macintosh HD"
2021-04-23 11:28:43-04 iMac installer[963]: Preparing disk for local booted install.
2021-04-23 11:28:43-04 iMac installer[963]: Free space on "Macintosh HD": 1.75 TB (1748384772096 bytes).
2021-04-23 11:28:43-04 iMac installer[963]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.963EKhBx2"
2021-04-23 11:28:43-04 iMac installer[963]: IFPKInstallElement (7 packages)
2021-04-23 11:28:44-04 iMac installer[963]: Current Path: /usr/sbin/installer
2021-04-23 11:28:44-04 iMac installer[963]: Current Path: /Library/Application Support/Adobe/Adobe Desktop Common/DEBox/Setup.app/Contents/MacOS/Setup
2021-04-23 11:28:44-04 iMac installer[963]: Current Path: /Library/Application Support/Adobe/Adobe Desktop Common/ElevationManager/Adobe Installer
2021-04-23 11:28:44-04 iMac installer[963]: Current Path: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2
2021-04-23 11:28:44-04 iMac installer[963]: PackageKit: Ignoring on-disk component at /Library/PDF Services/Save as Adobe PDF.app since identifier (com.apple.automator.SaveasAdobePDF) does not match package (com.adobe.Automator.Save-as-Adobe-PDF)
2021-04-23 11:28:44-04 iMac installd[577]: PackageKit: Adding client PKInstallDaemonClient pid=963, uid=0 (/usr/sbin/installer)
2021-04-23 11:28:44-04 iMac installer[963]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2021-04-23 11:28:44-04 iMac installd[577]: PackageKit: ----- Begin install -----
2021-04-23 11:28:44-04 iMac installd[577]: PackageKit: request=PKInstallRequest <7 packages, destination=/>
2021-04-23 11:28:44-04 iMac installd[577]: PackageKit: packages=(
"PKLeopardPackage <id=com.adobe.acrobat.DC.viewer.app.pkg.MUI, version=21.001.20145, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#application.pkg>",
"PKLeopardPackage <id=com.adobe.acrobat.DC.viewer.browser.pkg.MUI, version=21.001.20145, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#browser.pkg>",
"PKLeopardPackage <id=com.adobe.acrobat.DC.viewer.appsupport.pkg.MUI, version=21.001.20145, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#support.pkg>",
"PKLeopardPackage <id=com.adobe.acrobat.DC.viewer.print_automator.pkg.MUI, version=21.001.20145, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#automator.pkg>",
"PKLeopardPackage <id=com.adobe.acrobat.DC.viewer.print_pdf_services.pkg.MUI, version=21.001.20145, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#pdf_services.pkg>",
"PKLeopardPackage <id=com.adobe.AcroServicesUpdater, version=0, url=file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#AcroServicesUpdater.pkg>",
"PKLeopardPackage <id=com.adobe.armdc.app.pkg, version=1.0.0, url=file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#armagent.pkg>"
)
2021-04-23 11:28:44-04 iMac installd[577]: PackageKit: Set reponsibility for install to 881
2021-04-23 11:28:46-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#application.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Applications/Adobe Acrobat DC, uid=0)
2021-04-23 11:28:50-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#browser.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Internet Plug-Ins, uid=0)
2021-04-23 11:28:50-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#support.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Application Support, uid=0)
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#automator.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Automator, uid=0)
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#pdf_services.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/PDF Services, uid=0)
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Extracting file:///tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#AcroServicesUpdater.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/tmp/webinstaller, uid=0)
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Extracting file://localhost/tmp/FB4A3286-FC5F-4D43-A0C0-0F53B46210A1/Acrobat_DC_Web_WWMUI/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#armagent.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/tmp/com.adobe.AcrobatRefreshManager, uid=0)
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Moving directory /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/tmp to /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/private/tmp in sandbox to account for symlink
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: prevent user idle system sleep
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: suspending backupd
2021-04-23 11:28:51-04 iMac install_monitor[972]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit: Library/PDF Services/Save as Adobe PDF.app relocated to Library/PDF Services/Save as Adobe PDF-36.localized/Save as Adobe PDF.app
2021-04-23 11:28:51-04 iMac installd[577]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.9Ek3rP/Scripts/com.adobe.acrobat.DC.viewer.app.pkg.MUI.bOSCGg
2021-04-23 11:28:51-04 iMac package_script_service[615]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.9Ek3rP/Scripts/com.adobe.acrobat.DC.viewer.app.pkg.MUI.bOSCGg
2021-04-23 11:28:51-04 iMac package_script_service[615]: Set responsibility to pid: 881, responsible_path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
2021-04-23 11:28:52-04 iMac package_script_service[615]: ./preinstall: 2021-04-23 11:28:52.166 AcroInstallAlert[975:19587] [1201]:: url for temp-file: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/TempFileForLangPack.pdf
2021-04-23 11:28:52-04 iMac package_script_service[615]: ./preinstall: 2021-04-23 11:28:52.171 AcroInstallAlert[975:19587] [1202]:1: Removing item at path {/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/TempFileForLangPack.pdf}
2021-04-23 11:28:52-04 iMac package_script_service[615]: ./preinstall: 2021-04-23 11:28:52.173 AcroInstallAlert[975:19587] No old copy of TitleAcrobat found.
2021-04-23 11:28:52-04 iMac package_script_service[615]: Responsibility set back to self.
2021-04-23 11:28:52-04 iMac installd[577]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.9Ek3rP/Scripts/com.adobe.armdc.app.pkg.OK6Cv7
2021-04-23 11:28:52-04 iMac package_script_service[615]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.9Ek3rP/Scripts/com.adobe.armdc.app.pkg.OK6Cv7
2021-04-23 11:28:52-04 iMac package_script_service[615]: Set responsibility to pid: 881, responsible_path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
2021-04-23 11:28:52-04 iMac package_script_service[615]: ./preinstall: Checking if Acrobat Update Helper is running
2021-04-23 11:28:54-04 iMac package_script_service[615]: Responsibility set back to self.
2021-04-23 11:28:54-04 iMac installd[577]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/0E387528-CC3B-467D-A0CF-528C9094FC75.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root (3 items) to /
2021-04-23 11:28:55-04 iMac shove[993]: Error relinking file (primary): /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Internet Plug-Ins/AdobePDFViewer.plugin to /Library/Internet Plug-Ins/AdobePDFViewer.plugin, error = 1
srcPath = /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Internet Plug-Ins/AdobePDFViewer.plugin NSFileOwnerAccountID=0 NSFileSystemFileNumber=3232949 NSFileExtensionHidden=0 NSFileSystemNumber=16777221 NSFileSize=96 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2021-03-06 02:20:26 +0000 NSFilePosixPermissions=493 NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=3 NSFileModificationDate=2021-03-06 02:20:26 +0000
dstParentPath = /Library/Internet Plug-Ins NSFileOwnerAccountID=0 NSFileSystemFileNumber=1025026 NSFileExtensionHidden=0 NSFileSystemNumber=16777221 NSFileSize=576 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2020-01-01 08:00:00 +0000 NSFilePosixPermissions=493 NSFileExtendedAttributes={
"com.apple.quarantine" = {length = 42, bytes = 0x30303831 3b353036 63613434 383b4669 ... 2e666972 65666f78 };
} NSFileType=NSFileTypeDirectory NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=18 NSFileModificationDate=2021-04-22 18:09:24 +0000 XATTR=com.apple.quarantine
2021-04-23 11:28:55-04 iMac shove[993]: [src=unknown] /Library/Internet Plug-Ins/AdobePDFViewer.plugin: unable to restore flags to destination due to failed lstat (error 2)
2021-04-23 11:28:55-04 iMac shove[993]: [source=dir, dst=notExist] failed _relinkFile(/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Internet Plug-Ins/AdobePDFViewer.plugin, /Library/Internet Plug-Ins/AdobePDFViewer.plugin): Operation not permitted
srcPath = /Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root/Library/Internet Plug-Ins/AdobePDFViewer.plugin NSFileOwnerAccountID=0 NSFileSystemFileNumber=3232949 NSFileExtensionHidden=0 NSFileSystemNumber=16777221 NSFileSize=96 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2021-03-06 02:20:26 +0000 NSFilePosixPermissions=493 NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=3 NSFileModificationDate=2021-03-06 02:20:26 +0000
dstParentPath = /Library/Internet Plug-Ins NSFileOwnerAccountID=0 NSFileSystemFileNumber=1025026 NSFileExtensionHidden=0 NSFileSystemNumber=16777221 NSFileSize=576 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2020-01-01 08:00:00 +0000 NSFilePosixPermissions=493 NSFileExtendedAttributes={
"com.apple.quarantine" = {length = 42, bytes = 0x30303831 3b353036 63613434 383b4669 ... 2e666972 65666f78 };
} NSFileType=NSFileTypeDirectory NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=18 NSFileModificationDate=2021-04-22 18:09:24 +0000 XATTR=com.apple.quarantine
2021-04-23 11:28:55-04 iMac install_monitor[972]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: releasing backupd
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: allow user idle system sleep
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: Cleared responsibility for install from 963.
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., arguments=(
"-f",
"-s",
"/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root",
"/"
), NSUnderlyingError=0x7ffa6f906ea0 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}} {
NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";
NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=1 \"Operation not permitted\"";
arguments = (
"-f",
"-s",
"/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root",
"/"
);
}
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: Running idle tasks
2021-04-23 11:28:55-04 iMac installer[963]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={NSUnderlyingError=0x7fe75ce85840 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}, NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., arguments=(
"-f",
"-s",
"/Library/InstallerSandboxes/.PKInstallSandboxManager/0E387528-CC3B-467D-A0CF-528C9094FC75.activeSandbox/Root",
"/"
)}
2021-04-23 11:28:55-04 iMac installd[577]: PackageKit: Removing client PKInstallDaemonClient pid=963, uid=0 (/usr/sbin/installer)
2021-04-23 11:28:56-04 iMac installer[963]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2021-04-23 11:28:56-04 iMac installd[577]: PackageKit: Done with sandbox removals"

 

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Install update and subscribe to Acrobat

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Forgot to say it's on an Intel i9  iMac.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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I was able to solve this problem by opening a termina in recover mode "Cmd-R" on reboot, and running the command csrutil disable.  Then creating the root user and logging in with it and removing all the Adobe folders from various locations found in other support requests here, as well as clearing out the /tmp folder.  Once I was done I went back into recovery and typed csrutil enable and so far things are working properly.  I dunno if it will require this same thing whenever I have to do updates.

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