Cannot open zipped file, get error message

[alans49638470]

I just installed Adobe Acrobat DC Pro.  A customer has sent me an email with an Adobe document in a zip file.  When I go to open it, I get an error message (Compressed zipped Folders Error) Windows cannot complete the extraction.  The destination file could not be created.  Any ideas what I can do to be able to see the files my customer has sent?

[kglad · Accepted solution]

that's not an acrobat error.

your download is corrupted or the ziping wasn't completed properly.

first, try downloading with a different browser and then unzipping.  make sure the downloaded file size matches the expected file size.

if that fails, have your customer, rezip and re-upload.