Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

MacOS 10.13.2

Adobe Pro DC 2018.009.20050 - no further updates are available to download

Printing to HP Deskjet F4280

Had no problems with pdf printing before, ever.

All MacOS print drivers up to date; no further HP drivers available; no PDFs print at all.

All other apps print - Word, multiple browsers, test prints from the print utility, etc.

Update: Printing works when printing using Preview -- but not native Adobe Pro DC.

Please help.

--Thanks, Russ K

Title and Message was edited by: Russ Krauss

Message was updated by: Russ Krauss

Topics

Macintosh, Print and prepress
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Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

MacOS 10.13.2

Adobe Pro DC 2018.009.20050 - no further updates are available to download

Printing to HP Deskjet F4280

Had no problems with pdf printing before, ever.

All MacOS print drivers up to date; no further HP drivers available; no PDFs print at all.

All other apps print - Word, multiple browsers, test prints from the print utility, etc.

Update: Printing works when printing using Preview -- but not native Adobe Pro DC.

Please help.

--Thanks, Russ K

Title and Message was edited by: Russ Krauss

Message was updated by: Russ Krauss

Topics

Macintosh, Print and prepress
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58 Replies

Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Hi Russk,

Sorry for the delay in response.

Are you still facing this issue? If yes, try resetting printer system using the steps given in this link: OS X El Capitan: Reset the printing system

If that doesn't work, download cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, install Acrobat Pro DC from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X , reboot the machine and try printing pdf files again.

Feel free to update this discussion if you need any help.

Shivam

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Hi - I have tried all the above options listed on this page and still receive the error message when printing to a HP colorlaserjet printer, "ERROR:/.SFCompactDisplay-Heavy".  I also have the latest version of Parallels installed on my MAC and do not have a problem printing from Acrobat in Windows 10.  It's ridiculous that an Adobe product such as Acrobat cannot print properly on a MAC.  I visited Apple and they updated everything on my MacBook Pro which is running High Sierra 10.13.4.  This is clearly a MAC problem as it works perfectly on Windows running in Parallel.  All of my other MAC applications print perfectly.  Now that I have re-installed everything, what do you recommend?  I use Acrobat to edit PDFs and it's silly to edit a document in Acrobat, and then have to launch a non-Adobe  program to actually print that document......

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

No that is not my error message. I have already shared the error message in my original post. Please take the time to read my original enquiry as all needed info to troubleshoot is provided there.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Jan 19, 2018

You should have created a new forum entry then. I will try to branch when I have time to take care of this.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I have the same problem. It started ~week ago. I can't print PDFs on my printer.

I 'm connected to 2 network printers:

- HP Color LaserJet CP2025dn

- OKI C511

I can print anything on the HP printer (however, this is an old one and has limited supplies), but starting recently I cannot print any PDFs on the default OKI printer returning error:

"The file '/private/var/spool/cups/tmp/xxxxxxxxxxxxx' could not be opened."

(the file name xxxxxxxxxxxxx changes everytime)

There is only one file within /private/var/spool/cups/tmp/ that doesn't change and it has a different name to the ones Acrobat is trying to access.

Other applications besides Adobe Acrobat (e.g. Word, Preview...) don't show the same symptoms and can print on OKI printer.

This is my setup:

MacBook Pro (13-inch, Mid 2012)

Processor 2.5 GHz Intel Core i5

MacOS High Sierra 10.13.3

Adobe Acrobat Pro DC 2018.011.20035 (build 18.11.20035.264580)

Following similar threads:

Adobe Reader 9.1.3 Doesn't Print on Mac 10.5.8 | Adobe Community

Cannot Print Any PDF file - MacOS High Sierra 1... | Adobe Community

Can't print from Acrobat Pro DC and MacOS 10.13.1 | Adobe Community

https://www.experts-exchange.com/questions/29009104/Unable-to-print-PDF-document-on-Mac-laptop.html

openSUSE Forums

I have tried:

- reinstalling Acrobat with and without using the Adobe Acrobat Cleaner Tool

- reinstalling the printer driver

- reinstalling the printer

- resetting the printer system

- changing the /private/var/spool/cups/tmp/ folder permissions:

$ sudo ls -al /private/var/spool/cups/tmp/

total 8

drwxrwx--T  3 root  _lp  102 23 Mar 15:09 .

drwx--x---  10 root  _lp  340 23 Mar 15:09 ..

-rw-r-----  1 root  _lp  2801 23 Mar 15:07 01d635ab6b7ad

Is there anything else I can do about this?

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I'm having the exact same situation that started on 3/16/2018. Running MacOS 10.13.3 on a 2014 Mac Mini. Every other application works perfectly.

This is definitely an Adobe issue as I am able to print from another PDF editor.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Mar 27, 2018

This may or may not be an Adobe issue. Many people can print from MacOS. It needs to be something special with YOUR configuration. Finding out what this problem causes will help solving the problem...

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Ok, that could be the case, but what could be the source of the issue then? Where should I look?

To me this does seem like Adobe+Mac issue, since there are plenty of reported problems identical to this on other fora (see the links I provided), same symptoms (error can't open /private/var/spool/cups/tmp/...), always Adobe on Mac, other apps print w/o errors.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I have exactly the same problem. Just printing PDFs from Acrobat to a CUPS printer. i can print these PDF with Preview in this printer and any other kind of file. It just happens with PDF printed fromAcrobat DC or Acrobat 11.

It does not happen in the same printer (Brother 3170CDW) with a non CUPS driver (airprint) or BRScript).

It began a few days ago.

Last versions of Acrobat XI and DC, High Sierra 10.13.4.

Please, if anyone is able to find a solution, post it here.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Fixed reinstalling Sierra 11.13.4 directly over the existing system. No need to format the jard drive, recover anything from backup... just download the High Sierra installer and reinstall over the current system.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Hi David,

That's interesting. Haven't seen that solution yet. If you reinstall the whole system, can you recover files and programs from the Time Machine?

Cheers

Lukas

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Apr 14, 2018

Reinstalling macOS does (at least in theory, and based on my experience) not damage or remove any of your installed applications or user files. Everything will be just as it was before, with the exception that some things may work better (or at all) compared to before you "refresh" the operating system.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

There's no need to recover anything. Simply reinstall the system over your exisiting and problematic one, and all the files and applications are preserved. The installer just reinstalls the systems files, correcting those that are damaged or missing.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I'm having the same problem as everyone else in this thread, so I followed the latest advice, i.e. reinstall Mac OS High Sierra 10.13.4.  Now the print error went from "Error can't open /private/var/spool/cups/tmp/" to " Printing - ERROR: /.sfCompactDisplay-Heavy".

This latest error message is the same as what oBoyleRules (above) mentioned.  Any other suggestions out there to help me fix this problem since I've tried everything listed above?

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

But does it print? I'm also getting those errors in some of the pdf files that print correctly. It just means that the file needs the font CompactDisplay-Heavy and can't find it in the system.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

It does not print.  I have since spoken to an AppleCare rep who couldn't figure it out.  However, the solution was to open the pdf using a browser, then print from the browser.  I used Firefox and voila, I could print pdf files.  It's not the most efficient way, but it'll suffice until Apple/Adobe figures this out and submits a fix.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Apr 19, 2018

Using the browser to print or Preview to print may or may not work, but I agree, it's better then no solution. I wonder that Apple does not know what the spool problem causes.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

That works but its ridiculous hey? Have they solved the issue yet?

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

SF Compact Display - Heavy is an apple font. It seems that Adobe is having an issue with the font system and somehow that blocks printing. It's ridiculous though. I can print fine from every other application, except the Adobe ones. Hope they address this ASAP.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Jul 02, 2018

Adobe ones means more than Acrobat?

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

'I' assume that to be correct. Just Adobe files will not print.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Adobe Community Professional, Jul 03, 2018

What other Adobe applications do "you" use?

michaelm66750466  wrote

'I' assume that to be correct. Just Adobe files will not print.

Only if you know agent011​ you can assume that to be correct. People often confound Adobe with Acrobat (also because of 'Adobe Reader'), but also with third party applications. If you say "Adobe files", please state the applications from Adobe that you use for printing.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I use Pagemaker v7 (via Parallels), Photoshop, InDesign & Acrobat XI.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

It works if you open it with Preview but not Adobe.

Hopefully they fix it soon. Adobe Acrobat Pro was not free....

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Would you mind letting me know how you got Sierra to install over the top of High Sierra, please.  I downloaded Sierra but I got a message telling me that, basically, I could not overwrite High Sierra.  Thanks a heap.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

I am having the same problems on my MacBook Pro. My error is "Stopped - Can't open "private/var/spool/cups/tmp/xxxxxxxx". I uninstalled Acrobat, rebooted and reinstalled with the identical error listed. Printers are all fine in that I can print from all other applications. Looking at the comments above, issues have been present for over five months. This is clearly an Adobe-Apple interaction problem that should be patched immediately. Preview is my work-a-round for now.

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Re: Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Hello Community,

I am also unable to print from Adobe Acrobat Pro XI and when I try to use preview it says its not supported. Any update on a solution? Is Adobe working on it with Apple? I have reinstalled my printer, reset printers, etc and nothing fixes the issue. I continue to see the message:

Printing - Can't open "/private/var/spool/cups/tmp/00d635b31c1a1."

I am using an Apple MacBook Pro 13" 2016

Running macOS High Sierra Version 10.13.5

Adobe Acrobat XI 10.0.23

HP Officejet Pro 8600 Plus

All are running the latest and most updated SW

Any help is appreciated, thanks!

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