Cannot remove saved signature in Acrobat Pro DC

New Here ,
Jan 06, 2020 Jan 06, 2020

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Hi, I was trying to sign a PDF and I saved a signature through Fill & Sign. I tried deleting the saved signature but it didn't work. I opened the signed panel and clicked on the minus sign next to the saved signature but it still didn't work. I don't think I can even click on that minus button. Please help me and ask any questions if you have, thank you.

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correct answers 1 Correct Answer

Most Valuable Participant , Jan 06, 2020 Jan 06, 2020
In the Signatures panel right-click the signature and select "Clear Signature".

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Most Valuable Participant ,
Jan 06, 2020 Jan 06, 2020

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In the Signatures panel right-click the signature and select "Clear Signature".

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Screen Shot 2020-01-06 at 2.16.07 PM.png

It's this screen right? If it is then I tried right-click and nothing showed up 😞 My acrobat version is 2019.021.20061

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Most Valuable Participant ,
Jan 06, 2020 Jan 06, 2020

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This is not a real signature. It's basically just a stamp. You should be able to remove it by clicking it and then pressing Delete.

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New Here ,
Feb 28, 2020 Feb 28, 2020

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I'm haveing the same problme. 
you can removed the stamp from the document, however you can not create or edit the stamp. 

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Most Valuable Participant ,
Feb 28, 2020 Feb 28, 2020

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Stamps can't be edited, only moved, resized, etc.

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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Hi, I'm having the same problem. Adobe Acrobat Standard DC Continous Release Ver. 2020.006.20034

How to delete the stamp/signature in the program? Imagine you've changed your name and signature due to marriage.  Minus Sign in "Fill and sign" does not react. Signature in the profile deleted: No effect. What's the problem?

Any help appreciated!

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New Here ,
Mar 16, 2020 Mar 16, 2020

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I think I figured it out! When the drop down shows the stored signature and initials, instead of just clicking the minus next to each, click and hold the minus button and slide to the left. That is the only thing that worked for me. Hopefully that helps.

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Community Beginner ,
Mar 17, 2020 Mar 17, 2020

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Hi kelle.carli, this doesn't work either 😞 Nothing happens if I try. The buttons don't react. But thanks for the attempt!

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I did this when the "-" was not reacting. But it cleared the 2 previously saved signatures/stamps.

Once you opened a pdf file, do this:

 

Adobe Acrobat.png

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New Here ,
Apr 27, 2020 Apr 27, 2020

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PLEASE help!  This did not work for me and I have many licensed users that need to change the signture in the Fill & Sign feature.  

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi, That's correct. I have the adobe acrobat pro 2021 the latest version. Really it works appreciate your suggestion. 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Guide.jpg

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New Here ,
May 06, 2020 May 06, 2020

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I try double or triple click on the minus button and it work.

hopefully it also work on yours.

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New Here ,
Sep 14, 2020 Sep 14, 2020

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THIS worked for me - double tapping the - to the far right of both signature stamp and initial stamp.

 

Thank You!! 

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New Here ,
Sep 16, 2020 Sep 16, 2020

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Hello, I am having the same issue. The "minus" icon does not react clicking to the left/right/hold. I also tried to find the instruction above "My signature" and can;t find it. Wondering what else I could do?

 

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New Here ,
May 29, 2020 May 29, 2020

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I'm having the same issue. Not only has my attempt to use a wacom tablet to draw a signature created a solid rectangle, I am now unable to remove the signature stamp. Neither the icon or right clicking have any effect.

 

acrobat_bug.png

To be clear, this is not about signatures already applied to an open document, it's about changing the stamp saved in the UI.

 

I also filed a bug report about this.

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New Here ,
Aug 24, 2020 Aug 24, 2020

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Here is what worked for me. In the top righthand corner click on your account, then click preferences.

Under account information click on E-signing settings

 

Crystal5C3F_1-1598292376514.png

Then you'll need to sign in to Adobe and it will take you to your profile

Crystal5C3F_2-1598292553362.png

Click on my signature and clear any saved signatures. 

When you get back to the PDF, the signature should be cleares or at least have a blue plus sign instead of the grat minus. 

I

 

 

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New Here ,
May 31, 2020 May 31, 2020

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For whoever faced this problem,  if you want to remove the saved signature just sign out and sign in again the signature will be removed  

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Yes, this works for me

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Community Beginner ,
Jun 15, 2020 Jun 15, 2020

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Does not work either. I'm still having this issue. As workaround I'm using a Surface tablet where Adobe Acrobat was not installed before. But I assume not many people are so lucky to have a spare Surface or any spare PC resp. I'm quite sure that the signature is hidden somewhere on the PC but without being Admin there is no chance to remove it. 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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That worked! I couldn't delete the signature I accidentally created on my computer.

 

I also downloaded Adobe Fill & Sign on my iPhone - discovered I already had a proper signature saved there. But I'm signed into my Adobe Account and there's no synchronization from Fill & Sign to my Acrobat DC on my desktop.

 

In fact, I signed into several different Adobe apps / portals / programs - with the exception of ONE place that showed my handful of cloud documents, there seems to be NO SYNCHRONIZATION of basic items such as one's signature.

 

Plus, the entire UX and user workflow are terrible. Adobe has all the features and bells & whistles. But you JUST CAN'T GET ANYTHING DONE with these terribe & confusing multiple sign-ins that share the same ID but just don't offer the same options anywhere.

 

I'm ranting. But they NEED to understand that this should be a 1-click solution.

 

Why can't I go into the Fill & Sign app and create my signature, which will populate in my Acrobat DC on my desktop since I'm also signed in there? Is that just too simple?

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New Here ,
Dec 18, 2020 Dec 18, 2020

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oh yeah!! Thank you!!!  I just wish I could mix the type and freehand stamp signature.  For example: adding today's date and then sign right after so that I can keep using that same stamp for multiple documents.  Afterwards, I'd like to have a reset button so that I can start with a new date the next day.

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New Here ,
Oct 08, 2020 Oct 08, 2020

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This was driving me INSANE. I accidentally added a signature that secured my document and it wouldn't let me do ANYTHING. Export it as a WORD document then delete the signature... then save as a PDF. Then it should be FIXED. Usually, I don't share my resolution but I feel this will save headaches lol.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Delete these files and restart Adobe Acrobat.

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

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