Cannot remove saved signature in Acrobat Pro DC

[sunnyl99516954]

Hi, I was trying to sign a PDF and I saved a signature through Fill & Sign. I tried deleting the saved signature but it didn't work. I opened the signed panel and clicked on the minus sign next to the saved signature but it still didn't work. I don't think I can even click on that minus button. Please help me and ask any questions if you have, thank you.

[SSaenz]

Unable to locate the e-signature settings menu. I have the latest version of Acrobat Pro

[jasonr70930304]

OMG Thank you!  I tried everything else on this thread and this was the only thing that worked!

[FrankWWebbJr]

not all superheros wear capes!!! thank you. 

[Graeme_G]

Thank you! This was the only solution which worked for me. Very much obliged.

[Afipps]

It's under Adobe Online Services now. But it just takes me to a loading screen. Any other way to get there? 

[rtbishi16]

Thank you so much! This is the only thing that worked for me!

[Maria Navarro PKC]

Thank you so much !!! you saved my life!

[Vision Invest]

Yes, Drag the Minus button to left . Signature will be removed. Thank You very much for helping. This Solution worked for me. 

[mohammed.abbas · Accepted solution]

For whoever faced this problem,  if you want to remove the saved signature just sign out and sign in again the signature will be removed  

[nuraimii53479600]

Yes, this works for me

[K1R573N]

Does not work either. I'm still having this issue. As workaround I'm using a Surface tablet where Adobe Acrobat was not installed before. But I assume not many people are so lucky to have a spare Surface or any spare PC resp. I'm quite sure that the signature is hidden somewhere on the PC but without being Admin there is no chance to remove it. 

[ma.aa]

That worked! I couldn't delete the signature I accidentally created on my computer.

I also downloaded Adobe Fill & Sign on my iPhone - discovered I already had a proper signature saved there. But I'm signed into my Adobe Account and there's no synchronization from Fill & Sign to my Acrobat DC on my desktop.

In fact, I signed into several different Adobe apps / portals / programs - with the exception of ONE place that showed my handful of cloud documents, there seems to be NO SYNCHRONIZATION of basic items such as one's signature.

Plus, the entire UX and user workflow are terrible. Adobe has all the features and bells & whistles. But you JUST CAN'T GET ANYTHING DONE with these terribe & confusing multiple sign-ins that share the same ID but just don't offer the same options anywhere.

I'm ranting. But they NEED to understand that this should be a 1-click solution.

Why can't I go into the Fill & Sign app and create my signature, which will populate in my Acrobat DC on my desktop since I'm also signed in there? Is that just too simple?

[SSaenz]

oh yeah!! Thank you!!!  I just wish I could mix the type and freehand stamp signature.  For example: adding today's date and then sign right after so that I can keep using that same stamp for multiple documents.  Afterwards, I'd like to have a reset button so that I can start with a new date the next day.

[gi5ECF]

This worked! Thank you!!!

[m_luongo]

Signing out and back in again worked for me. Thank you!

[Bethany25830038msir]

This is the only thing that worked for me and it's such a simple option.  Thank you for identifying it!

[Karley8]

Thank you so much!! Nothing worked except for this!

[Kurz23]

funny cause this one here is the truly correct answer and has the most votes. hope it will appear on top as answer. thanks.

[Megan5D86]

This was driving me INSANE. I accidentally added a signature that secured my document and it wouldn't let me do ANYTHING. Export it as a WORD document then delete the signature... then save as a PDF. Then it should be FIXED. Usually, I don't share my resolution but I feel this will save headaches lol.

[Jake5FD6]

Delete these files and restart Adobe Acrobat.

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

[dietere7951415 · Accepted solution]

Suuper - das war die Lösung - besten Dank.

[Jessica5E5E]

THIS!!! Thank you so much. 

[Heather Rose5E99]

This was the only thing that reset the desktop app signatures for me. Thank you so much!

After clearing my initials signature through Adobe online under my profile settings (My Signature), the grey minus signs still weren't working.

I finally deleated the file set for:

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\reader_fss_signature_initials

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\reader_fss_signature_initialsi

C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security\reader_fss_signature_initialsk

This allowed me to recreate new signatures in Reader without affecting my saved signature in Pro. Perfect for creating a step-by-step user guide on how to create a hand drawn signature for others in my organization.

[lrwillsonqamanager]

This cleared the signatures!  Thanks so much!

Now for Adobe's follow-up problem:  I click on "Add Signature" - I get a BLACK pop-up window and Adobe totally locks up!!!  Great piece of software!!!

[Renee25457970m71i]

I tried all the other things on page 1 and 2 before getting here and this finally worked. BLESS YOU SIR!!!