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When I try to save a document in acrobat pro after signing it, it hangs. Saving other documents is no problem. Only a document where I have added my signature.
- Pro update performed
-Mac version update performed.
-Acrobat Pro removed and reinstalled. No result at all.
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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?
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Thx for the reply:
Pro: 2020.001.30020
IOS MacOS Big Sur 11.2.3
Gr
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Hey Van!
Thank you for reaching out.
As you are using Acrobat on Mac OS Big Sur, please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html#KnownIssues
As you have mentioned above the application crashes when trying to save the PDF after adding a signature. Could you please confirm if you are adding a digital signature on the PDF or using the Fill & Sign tool?
Thanks,
Meenakshi
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Hi,
I’m using the fill and sign tool.
greetings
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Mac running Big Sur 11.3.1
Acrobat 2020 Architecture: x86_64
Build: 20.1.30025.433172
AGM: 4.30.106
CoolType: 5.14.5
JP2K: 1.2.3.48698.
When I try to add my signature file (.jpg) and save it the app freezes. It also freezes with a drawn signature. I have checked the link to fixes on Big Sur and this is not mentioned.. The document has no security and this is the first time I have had this problem.