Cannot save a document after it has been signed.

[van steenkiste5FFC]

When I try to save a document in acrobat pro after signing it, it hangs. Saving other documents is no problem. Only a document where I have added my signature.

- Pro update performed

-Mac version update performed.

-Acrobat Pro removed and reinstalled. No result at all.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[van steenkiste5FFC]

Thx for the reply:

Pro: 2020.001.30020

IOS MacOS Big Sur 11.2.3

Gr

[MeenakshiNegi]

Hey Van!

Thank you for reaching out.

As you are using Acrobat on Mac OS Big Sur, please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html#KnownIssues 

As you have mentioned above the application crashes when trying to save the PDF after adding a signature. Could you please confirm if you are adding a digital signature on the PDF or using the Fill & Sign tool?

Thanks,

Meenakshi

[van steenkiste5FFC]

Hi,

I’m using the fill and sign tool.

greetings

[defaultf0z8w9rfi1pc]

Mac running Big Sur 11.3.1

Acrobat 2020 Architecture: x86_64
Build: 20.1.30025.433172
AGM: 4.30.106
CoolType: 5.14.5
JP2K: 1.2.3.48698.

When I try to add my signature file (.jpg) and save it the app freezes. It also freezes with a drawn signature.  I have checked the link to fixes on Big Sur and this is not mentioned.. The document has no security and this is the first time I have had this problem.