Cannot save a document after it has been signed.

New Here ,
Mar 26, 2021 Mar 26, 2021

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When I try to save a document in acrobat pro after signing it, it hangs. Saving other documents is no problem. Only a document where I have added my signature.

- Pro update performed

-Mac version update performed.

-Acrobat Pro removed and reinstalled. No result at all.

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Crash or freeze

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Most Valuable Participant ,
Mar 26, 2021 Mar 26, 2021

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Thx for the reply:

Pro: 2020.001.30020

IOS MacOS Big Sur 11.2.3

 

Gr

 

 

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hey Van!

 

Thank you for reaching out.

 

As you are using Acrobat on Mac OS Big Sur, please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html#KnownIssues 

 

As you have mentioned above the application crashes when trying to save the PDF after adding a signature. Could you please confirm if you are adding a digital signature on the PDF or using the Fill & Sign tool?

 

Thanks,

Meenakshi

 

 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Hi,

I’m using the fill and sign tool.

 

greetings

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