cannot save edited PDF

New Here ,
Apr 07, 2021 Apr 07, 2021

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When I open a pdf and edit it (comments, delete pages, etc) and try to save it, I get the message "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."  This happens even if I DO try to save to a different folder or name.  I am using MAC with Big Sur OS v 11.2.3 and the latest update of Acrobat.  This is a new problem 

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Edit and convert PDFs, General troubleshooting

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Most Valuable Participant ,
Apr 08, 2021 Apr 08, 2021

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Go to the Acrobat app menu, Preferences - Security (Enhanced) and make sure that the Protected View mode is disabled.

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

++ Adding to the discussion

 

The protected view feature for PDFs is for Windows OS Only. For more information please check out the help page https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html

 

Is your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like? If yes simply quit the backup/sync utility and then hit save on the file.
You may also try the following settings  Go to Acrobat Pro  > Preferences > General > uncheck Show online storage when saving files > OK and see if that works for you.

 

You may also check out a similar discussion https://community.adobe.com/t5/acrobat/can-t-save-quot-the-file-may-be-read-only-or-another-user-may... and see if that helps. 

 

Regards

Amal

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