• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

cannot save edited PDF

New Here ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

When I open a pdf and edit it (comments, delete pages, etc) and try to save it, I get the message "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."  This happens even if I DO try to save to a different folder or name.  I am using MAC with Big Sur OS v 11.2.3 and the latest update of Acrobat.  This is a new problem 

TOPICS
Edit and convert PDFs , General troubleshooting

Views

246

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

Go to the Acrobat app menu, Preferences - Security (Enhanced) and make sure that the Protected View mode is disabled.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry for the trouble.

 

++ Adding to the discussion

 

The protected view feature for PDFs is for Windows OS Only. For more information please check out the help page https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html

 

Is your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like? If yes simply quit the backup/sync utility and then hit save on the file.
You may also try the following settings  Go to Acrobat Pro  > Preferences > General > uncheck Show online storage when saving files > OK and see if that works for you.

 

You may also check out a similar discussion https://community.adobe.com/t5/acrobat/can-t-save-quot-the-file-may-be-read-only-or-another-user-may... and see if that helps. 

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines