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cannot save in Acrobat DC Pro

Explorer ,
Jun 10, 2015

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For some reason when I go to save a PDF a dialogue box pops up with nothing inside of it.  Cannot save, save as, just nothing happens.  Any ideas?

An update to my "Save As" blank dialog situation:

I tried to uninstall/reinstall Acrobat Pro DC with no success - the reinstall failed continuously (at least that's what the CC dashboard/menu reported).

SO...I contacted Adobe help through their Chat feature, and here's what fixed my problems:

• For the "Save As" failure (blank dialog box) - instructed to open Preferences > General from Acrobat menu and uncheck "Show online storage when opening files" and "Show online storage when saving files"  (see screen shot)

Screen Shot 2015-06-30 at 10.16.32 AM.png

After this, I was able to access "Save As" dialog.

• Concerning the reinstall failure, I was instructed to Quit Creative Cloud (access through CC Menu > Settings "gear" - see screen shot) and then sign-in again.

After relaunching CC, the App menu confirmed that my Acrobat Pro DC was installed and updated.

Obviously, the initial reinstall was good, but CC could not see that without a relaunch.

Maybe a "relaunch" of CC should happen on a regular basis to clean-up any update/corruption issues?

Hope this is helpful to others with similar issues.

Jim

Screen Shot 2015-06-30 at 10.28.45 AM.png

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cannot save in Acrobat DC Pro

Explorer ,
Jun 10, 2015

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For some reason when I go to save a PDF a dialogue box pops up with nothing inside of it.  Cannot save, save as, just nothing happens.  Any ideas?

An update to my "Save As" blank dialog situation:

I tried to uninstall/reinstall Acrobat Pro DC with no success - the reinstall failed continuously (at least that's what the CC dashboard/menu reported).

SO...I contacted Adobe help through their Chat feature, and here's what fixed my problems:

• For the "Save As" failure (blank dialog box) - instructed to open Preferences > General from Acrobat menu and uncheck "Show online storage when opening files" and "Show online storage when saving files"  (see screen shot)

Screen Shot 2015-06-30 at 10.16.32 AM.png

After this, I was able to access "Save As" dialog.

• Concerning the reinstall failure, I was instructed to Quit Creative Cloud (access through CC Menu > Settings "gear" - see screen shot) and then sign-in again.

After relaunching CC, the App menu confirmed that my Acrobat Pro DC was installed and updated.

Obviously, the initial reinstall was good, but CC could not see that without a relaunch.

Maybe a "relaunch" of CC should happen on a regular basis to clean-up any update/corruption issues?

Hope this is helpful to others with similar issues.

Jim

Screen Shot 2015-06-30 at 10.28.45 AM.png

TOPICS
Create PDFs, Macintosh

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11.9K

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Jun 10, 2015 4
Adobe Employee ,
Jun 10, 2015

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Hi PhotoFL,

Are you facing this issue with a specific pdf file or with all the pdf files?

What os version are you using?

Can you attach a screenshot of the application window?

Regards,
Rahul

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Jun 10, 2015 0
Explorer ,
Jun 10, 2015

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All PDF’s. I open a PDF in Acrobat (DC Pro) and want to “Save As” into a different location. Say I received a PDF as an email attachment and open it in DC Pro and then want to save it to a particular folder. I cannot. Last week a dialogue box would appear and ask me where to save it to. This week nothing shows in the same dialogue box.

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Jun 10, 2015 0
Adobe Employee ,
Jun 12, 2015

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Hi PhotoFL,

Can you please attach a screenshot of the application window with that 'save as' dialog box...so that i can look into this issue?

I would recommend you to repair acrobat dc installation. (Go to 'Help' menu -> 'Repair Installation' )

Regards,
Rahul

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Jun 12, 2015 0
Explorer ,
Jun 12, 2015

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The window is blank.

Note, if I make a change to any PDF, then I can get the dialogue box asking where to save.

But, if I want to save the document to another location (save as) then I cannot.

And, there is no Repair Installation under the Help dropdown

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Jun 12, 2015 0
Community Beginner ,
Jun 26, 2015

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I'm having exact same problem - cannot use "Save As" command.

It happens on all PDFs. I can "Save" the existing PDF but not create alternate PDF.

I've attached blank "Save As" window from app and Acrobat Pro DC version/info page.

AcrobatProDC_version.png

These CC incremental updates are creating problems...better testing needed.Acrobat_SaveAsWindow.png

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Jun 26, 2015 0
New Here ,
Jun 28, 2015

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Exact Same issue on my iMac - OSX 10.10.3

To get around I attach the file to an email and save to folder which works

Else for a scan sometimes I have to open an existing pdf and drag the scanned "non-savable" pdf pages into the scrap pdf and save it to disk and rework it that way.

Seems to be hanging up on the cloud I think but cannot tell since is always a blank dialogue.

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Jun 28, 2015 0
Explorer ,
Jun 29, 2015

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I got no solution from Adobe on this issue. So, what I recently just tried was, uninstall the program, and reinstall it. That resolved the issue for me.

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Jun 29, 2015 0
Community Beginner ,
Jun 29, 2015

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Thanks for the update.

The uninstall/reinstall sounds like the way to go. Unfortunately for me, the uninstall feature on CC Menu panel is grayed-out, showing "Uninstall unavailable".

I know I can delete the application folder on my drive but the preference/library files will be left.

I'm running MacOSX 10.9.5 on a Mac Pro "Trash Can"

Any thoughts/procedures/fixes from Adobe staff about this Acrobat Pro DC issue?

Thanks in advance.

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Jun 29, 2015 0
Explorer ,
Jun 29, 2015

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It sounds like you have purchased the program vs. subscription. The same as me. Go into your applications folder and click or right click on Acrobat folder and you will see the uninstall button.

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Jun 29, 2015 0
Community Beginner ,
Jun 29, 2015

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THANKS for the heads-up...I should have checked the folder.

Uninstaller running now. I'll reinstall and hope that it does the trick.

Thanks again for the help, PhotoFL!

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Jun 29, 2015 0
Community Beginner ,
Jun 30, 2015

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An update to my "Save As" blank dialog situation:

I tried to uninstall/reinstall Acrobat Pro DC with no success - the reinstall failed continuously (at least that's what the CC dashboard/menu reported).

SO...I contacted Adobe help through their Chat feature, and here's what fixed my problems:

• For the "Save As" failure (blank dialog box) - instructed to open Preferences > General from Acrobat menu and uncheck "Show online storage when opening files" and "Show online storage when saving files"  (see screen shot)

Screen Shot 2015-06-30 at 10.16.32 AM.png

After this, I was able to access "Save As" dialog.

• Concerning the reinstall failure, I was instructed to Quit Creative Cloud (access through CC Menu > Settings "gear" - see screen shot) and then sign-in again.

After relaunching CC, the App menu confirmed that my Acrobat Pro DC was installed and updated.

Obviously, the initial reinstall was good, but CC could not see that without a relaunch.

Maybe a "relaunch" of CC should happen on a regular basis to clean-up any update/corruption issues?

Hope this is helpful to others with similar issues.

Jim

Screen Shot 2015-06-30 at 10.28.45 AM.png

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Jun 30, 2015 3
Explorer ,
Jun 30, 2015

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Thanks for the update. My preferences did have the online storage options clicked as yours show.

But, my relaunch of CC did not eliminate the DC issue shown to update, even after signing out and back in

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Jun 30, 2015 0
New Here ,
Jun 30, 2015

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I tried the reinstall of CC and it seemed to work on my mac for at least a day - was able to save email based and scanner based pdfs with a dialogue box now.

Need to verify it works on my ipad and all still but the reinstall did the trick for me.

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Jun 30, 2015 0
New Here ,
Aug 17, 2015

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Thanks Jay,

I had the same problem, tried to uninstall and reinstall with no improvement. It was driving me nuts! Then came across this thread and the solution you posted for unclicking Show online storage... worked perfectly.

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Aug 17, 2015 0
New Here ,
Sep 24, 2015

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Hello, I am unable to find a solution to the following error I get when I attempt to "Save As": "The document could not be saved. There was a problem reading this document (110)."

I have a Mac, with OS X Yosemite and I am using a trial version of Acrobat Pro DC, which I understand has a functioning Save As feature. I have tried renaming a PDF using the Save As option, with no success. I have also edited a PDF and attempted to save the edited version using the Save As function, again without success. Finally, in both instances I have also attempted to save to Adobe Cloud and yes, again - no success.

Thanks,

AJ

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Sep 24, 2015 0
New Here ,
Jun 21, 2016

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Thanks Jay Harrison. Solved my problem with large files (200+ pages) Adobe Acrobat DC Build: 15.16.20045.188096

NW Aust.

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Jun 21, 2016 0
New Here ,
Dec 14, 2016

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thanks Jay,

I just found your post and it works a treat.

I tried to sort this out with Adobe months ago and despite numerous reinstalls and chats/phone calls/yells, over a few weeks, they could not fix this.

you would think that Adobe's so called "experts" would know how to sort this out...

Cheers

Steve

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Dec 14, 2016 0
New Here ,
Oct 16, 2018

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amazing that 3 years later the same fix is still applicable.  Thank you!

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Oct 16, 2018 1
New Here ,
May 19, 2020

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Not being able to save due to a blank window truly sucks. I can't believe Adobe doesn't fix this, it's been years since the last complaint on this page....I wasted over an hour and lost a document before i found this troubleshoot guide.

Thank you PhotoFL for the explicit instructions about how to take care of this.

I pay every month for a service that has glitches and problems. Not fair...

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May 19, 2020 0