cannot save pdf files after highlighting text.what is the solution

New Here ,
Oct 29, 2017 Oct 29, 2017

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i am facing trouble saving pdf files after highlighting text in it.Either it takes long to save it or doesnt save it at all.It doesnt show the location where you want to save the file.please give me appropiate solution to save my files as all my efforts to highlight long texts went in vain due to this problem.

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correct answers 1 Correct Answer

New Here , Jan 27, 2021 Jan 27, 2021
Can confirm had a similar issue and found resolution through this step: Uncheck "Show online storage when saving files."

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Hello Ravirajg,

We apologize for the inconvenience caused. As per the description above, you are not able to save a PDF file after highlighting the text in the PDF file, Is that correct?

Please check for any pending updates of Acrobat/Reader installed from Help>Check for updates. You may also repair the installation file of Acrobat/Reader installed from Help>Repair installation.

If the " Save button" is blank, you can uncheck these two options by navigating to Edit>Preferences>General

  1. Uncheck "Show online storage when opening files."
  2. Uncheck "Show online storage when saving files."

Try to reproduce the issue with a different  PDF, and if the issue persists, please share the following details:

  1. Is it Acrobat or Reader installed , check from Help>About Acrobat/Reader.
  2. Is it a Mac or Windows machine?
  3. Dot version of Acrobat or Reader installed, check from Help>About Acrobat/Reader.
  4. Is it with one PDF file or with all the PDF files.

Hope the information helps, and keep us posted with the results.

Regards,

Anand Sri.

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New Here ,
Sep 17, 2019 Sep 17, 2019

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I have a similar trouble

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New Here ,
Sep 17, 2019 Sep 17, 2019

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I have Adobe acrobat reader DC newest one and when I try to save the save as screen will come but the locations for where i need to save it will not show up howe do I fix this please help

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New Here ,
Dec 29, 2019 Dec 29, 2019

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I have met the same problem, but  it is with one PDF file not all the PDF files. Do you know what the problem is with this exact file?

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New Here ,
Mar 23, 2020 Mar 23, 2020

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I am using the latest version of Acrobat Pro and am unable to save my highlights to some downloaded pdfs of published journal articles. When I try to convert the files as suggested, the entire file gets saved as a blank image. Then Acrobat Pro crashes. This product is significantly inferior to the old version, for which clients paid a lump sum. Now, I've lost a half-day of work to a glitch. Please advise how I can save files with Acrobat Pro and keep my highlights intact. Unable to export to other forms or to save under other names/versions/formats without crashing the application.

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New Here ,
Dec 17, 2020 Dec 17, 2020

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I have the same problem. First I get a message that the file cannot be saved by the name, but if I save it with another name, the file "disappears" and cannot be opened again. I have windows 10 and the latest version of Acrobat

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Can confirm had a similar issue and found resolution through this step: 

  1. Uncheck "Show online storage when saving files."

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Same issue here

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