Cannot update to latest Acrobat DC - Updater won't allow it

[SundayGladiator]

Hello,

I'm on macOS Mojave using MacBook Pro. I have Acrobat DC v2020.013.20074, where I get the spinning color wheel of kluster every time I open or manipulate larger GB pdf files.

Trying to update to Acrobat DC v21.001.20138 (Feb 21 update), but my CC cloud says my Acrobat is already up to date with v2020.013.20074?

Please advise. Thanks!

[MeenakshiNegi]

Hello!

Thank you for reaching out and sorry for the trouble.

As you are not able to update the application from the Creative Cloud desktop applicaiton, please uninstall the application.

Reboot the machine and then try to install Acrobat from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Hope that helps.

Let us know how it goes.

Thanks,

Meenakshi