cant open a file..that was saved as pdf says password protected

New Here ,
Apr 07, 2021 Apr 07, 2021

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downloadwd  driving record  and now i cant open file.says  password.protected   . 

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General troubleshooting

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, you are unable to open the PDF as it says password protected.

 

Have you applied password protection to the PDF or is it the first time you are opening the PDF and its asking for the password?

 

If you haven't applied the password protection and getting the prompt enter the password to open the PDF file, please contact the creator/Author of the file to get the password to open the PDF .

 

hope this information will help

 

Regards

Amal

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