Certificate Security still asking for open password

New Here ,
Feb 16, 2021 Feb 16, 2021

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After encrypting a PDF with Acrobat DC (smartcard cert) using Certificate Security, opening the PDF asks for the Document Open Password.

 

According to the docs, I shouldn't be asked for a password since I chose Certificate Security. My smartcard has a PIN, but this would normally be a different prompt (via Windows or Activclient). I tried the PIN anyway and it didn't work. Any ideas? 

Please enter a Document Open Password

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Security digital signatures and esignatures

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