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Chat support wont answer after hours

New Here ,
Sep 22, 2020

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I am having problems downloading acrobat pro XI and have been trying to access a download link thorugh costumer support via chat. Its the second day and no answer after hours of waiting.

Case ID is ADB-15247206-W2C4  

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Installation

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Chat support wont answer after hours

New Here ,
Sep 22, 2020

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I am having problems downloading acrobat pro XI and have been trying to access a download link thorugh costumer support via chat. Its the second day and no answer after hours of waiting.

Case ID is ADB-15247206-W2C4  

TOPICS
Installation

Views

41

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 22, 2020 0
Most Valuable Participant ,
Sep 22, 2020

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Just checking whether you've tried typing AGENT which should (in theory) take you out of the automated system into the queue for a human.

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Sep 22, 2020 0
New Here ,
Sep 22, 2020

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The first time I was in contact with "human" support and bounced me around until the queue eventually broke off after almost 2 hours. I am currently stuck with the automatic help queueing me for proper support.

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Sep 22, 2020 0