Checkboxes are not checked in adobe

[Pooja_Rak_2298]

I have used 2 radio buttons yes or no in my code. But in form I have used 2 checkboxes for yes or no options. When I select yes or no option on UI it should be checked on form. But the checkboxes are not checked in adobe acrobat. If I open the same document in chrome I am able to see checkbox checked.

Checkbox Properties: 

Form Field : Visible

Select Trigger : Mouse Up

Select Action : Execute a menu item

Tooltip is same for both the checkbox.

Why in Adobe acrobat checkbox values are not checked?

[Bernd Alheit]

Why does you use the action "Execute a menu item"?

[Pooja_Rak_2298]

I have seen that in checkbox properties, Even I dont know about Execute a menu item. 

In one document I saw "Execute a menu item allows the link to act as a shortcut to a specific menu item."

[ls_rbls]

Maybe you should try to update to its latest version (click Help-->> Check for Update...")

Or click on Help ---> "Repair Installation".

Also you mentioned about "I have used 2 radio buttons yes or no in my code" , what code are you using, would you mind sharing that code? Does that mean that when you use a pair of radio buttons it works in both Adobe Acrobat Pro DC and Chrome web browser?

It is not clear to me what you mean when you say that if you open the same file in Chrome web browser that you can see the boxes checked.  Did you mean that you can check or uncheck these boxes when viewing this PDF in Chrome web browser?

[Pooja_Rak_2298]

Adobe is updated.

When a user selects yes option(radio button) on UI. The same value should be stampped on the form. When I open the form on chrome it is stampped properly. But when I open the form on adobe it is not stamping.

[Bernd Alheit]

What app does the user use?

[ls_rbls]

Are you actually using a javascript to perform a stamping action when the user ticks on the "Yes" checkbox?

Please excuse all my questions, I am a little slow today trying to understand. If you're not using any scripts, I am kind of stuck with the problem since I cannot reproduce on my end what is goingon.

Maybe run the Accessibility Checker tool and run a full report. I am wondering if this is related to a layering issue, but like I said I'm in the blind right now.