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Classic Adobe problem, but in 2020: Pro DC Reader ignores system preferences for scroll wheel speed

Community Beginner ,
Oct 25, 2020

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Problem: 

  • When I turn the scroll wheel on my wireless mouse x1 click, Adobe Acrobat Pro DC scrolls up/down by about half a page at a time. 
  • I have already enabled [View > Page Display > Enable Scrolling] 

Desired Solution: 

  • My request is to have [Page Display > Single Page Continuous] and [Page Display > Single Page] use and follow my operating system's scrolling rate. 
  • I want Adobe Acrobat Pro DC Reader to stop behavior differently that every other program in my computer. 

Hardware/Software details: 

  • Adobe Acrobat Pro DC version 2020.012.20048
  • MacBook Pro 13in, macOS Catalina 10.15.7
  • Logitech wireless mouse, MX-Master 2.

     

     It's October 2020 and I'm having an issue that I've seen repeatedly in these Adobe forums, dating as far back as (at least) 2017.  I'm posting information about this bug within the Adobe Acrobat Pro DC product because I've been unable to fix my problem using those other threads.

      My wireless mouse scroll wheel works perfectly fine on every other program/application, and it works regardless of whether I connect it to my comupter via Bluetooth or via the USB dongle. I can change my mouse scroll wheel speed using either macOS System Preferences, or via Logitech's "Logi Options" and "Logi Options Daemon" program add-on. The *only* application on my entire computer that refuses to follow the rules is Adobe DC Reader. It's been like this for months. I've restarted my computer many times, of course. I've uninstalled and reinstalled DC Reader. I've uninstalled and reinstalled my wireless mouse software from Logitech.

     I'm hoping there's a patch somewhere, for DC Reader, that I could install to fix this problem? On another thread, for example, I saw that a (Windows Only) 19.008.20081 Patch fixed this exact same problem... however this patch was for Windows computers back in 2018. Hopefully Adobe has a new patch for macOS Catalina? 

TOPICS
Crash or freeze, Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Standards and accessibility

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Classic Adobe problem, but in 2020: Pro DC Reader ignores system preferences for scroll wheel speed

Community Beginner ,
Oct 25, 2020

Copy link to clipboard

Copied

Problem: 

  • When I turn the scroll wheel on my wireless mouse x1 click, Adobe Acrobat Pro DC scrolls up/down by about half a page at a time. 
  • I have already enabled [View > Page Display > Enable Scrolling] 

Desired Solution: 

  • My request is to have [Page Display > Single Page Continuous] and [Page Display > Single Page] use and follow my operating system's scrolling rate. 
  • I want Adobe Acrobat Pro DC Reader to stop behavior differently that every other program in my computer. 

Hardware/Software details: 

  • Adobe Acrobat Pro DC version 2020.012.20048
  • MacBook Pro 13in, macOS Catalina 10.15.7
  • Logitech wireless mouse, MX-Master 2.

     

     It's October 2020 and I'm having an issue that I've seen repeatedly in these Adobe forums, dating as far back as (at least) 2017.  I'm posting information about this bug within the Adobe Acrobat Pro DC product because I've been unable to fix my problem using those other threads.

      My wireless mouse scroll wheel works perfectly fine on every other program/application, and it works regardless of whether I connect it to my comupter via Bluetooth or via the USB dongle. I can change my mouse scroll wheel speed using either macOS System Preferences, or via Logitech's "Logi Options" and "Logi Options Daemon" program add-on. The *only* application on my entire computer that refuses to follow the rules is Adobe DC Reader. It's been like this for months. I've restarted my computer many times, of course. I've uninstalled and reinstalled DC Reader. I've uninstalled and reinstalled my wireless mouse software from Logitech.

     I'm hoping there's a patch somewhere, for DC Reader, that I could install to fix this problem? On another thread, for example, I saw that a (Windows Only) 19.008.20081 Patch fixed this exact same problem... however this patch was for Windows computers back in 2018. Hopefully Adobe has a new patch for macOS Catalina? 

TOPICS
Crash or freeze, Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Standards and accessibility

Views

16

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 25, 2020 0

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