Collecting responses from form that was distributed - Flash issue now

New Here ,
Jan 13, 2021 Jan 13, 2021

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Hello, I am running into the problem that I've created a form for distribution, and when people send it back, I am getting the error that Flash Player is gone.  I cannot get the data imported into my "response" sheet.  Please assist as this is a big project I've been working on needing data from 90 different people.

 

Thank you.

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General troubleshooting, PDF forms

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Most Valuable Participant ,
Jan 13, 2021 Jan 13, 2021

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I am using Version 2020.009.20074

Windows 10

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Can you please assist with this? 

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Most Valuable Participant ,
Jan 25, 2021 Jan 25, 2021

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No. Adobe Flash is dead. The latest version of Acrobat should have been updated to not make use of it any longer. It seems that's not the case. You need to report this issue to Adobe directly:

https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html
https://www.adobe.com/products/wishform.html

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New Here ,
Jan 25, 2021 Jan 25, 2021

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OK, thanks for the response... 

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New Here ,
Jan 13, 2021 Jan 13, 2021

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We are having this same issue. We need help! it appears the data is being imported, but we cannot view it in the responses file or export it to excel. 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Can anyone assist with this?

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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First you need to make sure Flash Player is uninstalled 

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