Colors Fade (And Don't Revert) When Scrolling/Zooming/Editing

Explorer ,
Apr 09, 2021 Apr 09, 2021

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I am having a major issue in Adobe Acrobat DC, where the colors of my PDF fade when I zoom in or out. Or sometimes, they will fade once I stop scrolling and look normal once I start scrolling. I assume this has something to do with optimization, but the issue is that at some point, the colors will not revert back. It almost appears as though Acrobat is converting the documents from RGB to CMYK and then not reverting them back. This makes the program unusable, as I am using it to prepare forms for a production company, so they must be perfect.

 

I have attached close-up screenshots that show the difference between the accurate versus faded colors (notice the difference in vibrance of the magentas). The only things I did in the document were scroll around and add fillable forms, and in the process, the colors changed. I did not adjust any settings. Sometimes, this happens immediately after opening the document as well. I appreciate any help!

 

Screen Shot 2021-04-09 at 6.17.30 PM.png

Screen Shot 2021-04-09 at 6.17.44 PM.png

 

TOPICS
Edit and convert PDFs, General troubleshooting, How to, PDF forms

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Adobe Employee ,
Apr 10, 2021 Apr 10, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

Could you please confirm if the issue occurs with a particular PDF? Would it be possible to share the PDF with us so we can replicate the behavior.

Please provide the following information to further investigate the issue:

1. How did you create the PDF? Share the exact steps.

2. Share the application and OS version on the machine.

3. It would be helpful if you can share a video of the issue occurring at your end.

 

Thanks,

Meenakshi

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Explorer ,
Apr 21, 2021 Apr 21, 2021

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Hello!

Apologies for the delay! To answer your questions...

  1. The PDF was created in Canva and then downloaded to the computer
  2. Version 2021.001.20149; MacOS Big Sur 11.2.3
  3. I will be sending a file soon. Please stand by.

 

I have attached a few PDFs which have had this issue. Thanks!

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Explorer ,
Apr 21, 2021 Apr 21, 2021

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Here is a screen recording of the PDF. As you can see, when I stop scrolling, the colors fade. This results in the document being exported with faded colors.

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