Copy link to clipboard
One of our computers is running the latest version of adobe acrobat and it used to be able to combine multiple PDF files in Explorer by selecting the files, right clicking, and clicking on “Combine supported files in Acrobat”. I am not exactly sure when this happened, but it no longer shows that option, I am probably guessing that adobe removed that feature in an update without telling us. But here is a list of things we have tried to fix the issue:
1. removing and reinstalling adobe acrobat.
2. repairing the adobe acrobat installation
3. updating to the latest version of adobe acrobat from Acrobat X
4. doing the regsvr command to register the context menu in the command prompt
5. modifying the registry to make the context menu appear in windows
6. using the registry cleaner tool in CCleaner to fix any possible registry issues that could be causing the issue.
All of these listed solutions did not fix the problem, if anyone has any other possible solutions, please let me know. Thanks for your time!
Copy link to clipboard
The right click option to combine files in Acrobat is still available. We did check it on our end and it is working fine.
As the option does not appear for you, could you please confirm if you are using the Acrobat X on the machine?
If yes, would like to inform you tat Acrobat X is an old and unsupported version. This version is not tested on Windows 10 and you may experience issues while using this application version on latest OS.
You have mentioned that the application is updated to latest version. Would you mind sharing the application version number? You may take help of the steps provided in the following link to check that:
You may try reseting the application preferences. Refer to the followong link to check the steps for resetting the preferences:
Let us know if you need any help or have any questions.
Hi, The computer is using Adobe Acrobat DC Version 20.006.20034. (It turns out that it wasn't using Adobe Acrobat X) I will try resetting the Application prefrences and I will get back to you. Thanks!
I tried accessing the link to reset the application prefrences and it had me enter a username and it said to basically contact the person who gave the link.
Update: I found a different link (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...) to reset application prefrences because the link you provided wasn't accessible to me, and that didn't work. Are there any other things I could try doing to fix this issue? Thanks!
I would like help with this issue as well. I have a new install of Acrobat Pro 2017 and this function is not working. Has this plug-in been removed or is Windows 10 blocking it somehow?
We're using Adobe Acrobat DC 2021, and it doesn't work with that either. I had the Adobe tech remoted in for over TWO HOURS yesterday, and no fix was found. Seriously frustrating....
Did you find a resolution to this issue? I too have Adobe DC 2021 and am having this same problem.
No. Our research seems to indicate it is a Windows 10 issue (not Adobe). None of the fixes offered worked, and Adobe was not able to fix it.
Thanks for repying so quickly. Sorry to hear there isn't a fix yet. I will provide an update if this ever gets fixed.