Combining Excel and Word documents causes PDFMaker to crash.

New Here ,
Feb 09, 2021 Feb 09, 2021

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I am using Adobe Acrobat DC (up to date), and Microsoft Office 2016 (up to date) on Windows 10, to combine word and excel files (and others) into PDFs. For some reason these are constantly causing PDFMaker to crash, or disable itself. and I get the error about Missing Files.

 

I have scoured the help files and the only relevant pages/workarounds suggest updating Office, which I have already done.

 

This is extremely frustrating, as the only cure is to manually re-enable the addin every time, or restart the PC.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi WindyDave,

 

Hope you are doing well and sorry for the trouble. As described you are unable to create and combine the Word and Excel files into PDF as the PDF maker is crashing

 

What is the version of the MS office you are using? Please try to update the MS office to version 16.0.6568.2034 as described in the help page https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html and reboot the computer once and see if that works.

 

What is the workflow/steps you are doing to create and combine the Word and Excel files into PDF? For more information about creating the PDF from MS office please check the steps provided in the help page: https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

For information about combining the files, please check the page: https://helpx.adobe.com/acrobat/how-to/combine-merge-split-extract-pdf-files.html

 

What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat  and make sure you have the latest version 21.001.20135 installed. Go to Help > Check for updates.

 

Also please share the screenshot of the error message for a better understanding.

 

We are here for help, just need more information.

 

Regards

Amal

 

 

 

 

 

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Hi Amal,

Thanks for your response. To answer your questions:

1) The version of office is Microsoft office Professional Plus 2016 v 16.0.5110.1000

2) The process we use  mirrors those set out in those guides.

3) The Acrobat DC version is 2020.013.20074

Looks like we'll have to update.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi WindyDave,

 

Thanks for reporting the same here.

We tried the same workflow on the latest build but were not able to reproduce the same.

A new version 21.001.20135.421056 is now available. Please update the application to the new version and see if that works. Go to Help > Check for Updates.

Please do let us know, if the issue is still persisting on latest build at your end, please share the test file(s).

Regards

Himanshu Chand

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Thanks, I am liaising with our IT department to arrange for the updates to be carried out, and will report back.

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