Como conectar o adobe acrobat 2020 na internet

New Here ,
Apr 22, 2020 Apr 22, 2020

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estou com um adobe acrobat pro dc 2020 e nao consigo entrar no documentos cloud porque dizia que estava sem internet

2020-04-22 (2).png

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CC FAQ, Creative Cloud, File sync

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Adobe Employee ,
Apr 28, 2020 Apr 28, 2020

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Hi there!

 

I hope you are doing well and sorry for the trouble you had.

 

The above error message occurs when there is a network/firewall restrictions and the application is not able to communicate to the Adobe servers.

Please reboot the machine once and if possible please reboot the modem/router you have for internet connection, then check again.

 

Make sure you have the latest version of Acrobat Pro DC installed 20.006.20042 Planned update, March 17, 2020

If not, please install the latest version from the help menu of the application > select check for updates. Reboot the machine after updating Acrobat.

 

Also, try the solutions from the following help article and let us know how it goes: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install.html#network_connectivity...

 

If the issue persists after trying all the network-related troubleshooting, please remove the installed application using the Acrobat Cleaner tool, reboot the machine and install Acrobat back from the URL: Acrobat download and installation help

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

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