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Compare Files Tool in Acrobat Pro DC Malfunctioning

New Here ,
Aug 12, 2020

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I was working in Acrobat Pro DC this evening (August 12), comparing files and annotating changes, and it auto-updated the program. Following the update, the "Compare Files" tool is no longer working properly. It recognizes entire pages and sections as deleted whether or not there were updates. The updates are always very minor. I tried uninstalling and reinstalling, and I'm experincing the same problem. Is this a glitch with the update?

I realized what the issue is. For some reason, it was reading the second document as a scanned document although it wasn't. I ran text recognition and then tried the comparison again, and it worked. 🙂

Good to know if I (or anyone else) experience(s) this issue again.

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Edit and convert PDFs, General troubleshooting

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Compare Files Tool in Acrobat Pro DC Malfunctioning

New Here ,
Aug 12, 2020

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I was working in Acrobat Pro DC this evening (August 12), comparing files and annotating changes, and it auto-updated the program. Following the update, the "Compare Files" tool is no longer working properly. It recognizes entire pages and sections as deleted whether or not there were updates. The updates are always very minor. I tried uninstalling and reinstalling, and I'm experincing the same problem. Is this a glitch with the update?

I realized what the issue is. For some reason, it was reading the second document as a scanned document although it wasn't. I ran text recognition and then tried the comparison again, and it worked. 🙂

Good to know if I (or anyone else) experience(s) this issue again.

Topics

Edit and convert PDFs, General troubleshooting

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 12, 2020

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I realized what the issue is. For some reason, it was reading the second document as a scanned document although it wasn't. I ran text recognition and then tried the comparison again, and it worked. 🙂

Good to know if I (or anyone else) experience(s) this issue again.

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Akki_24 LATEST
Adobe Employee ,
Aug 13, 2020

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Hey!

 

I'm glad to hear that you have figured this out and everything up and running fine now. Thanks for taking out time and sharing the update.

 

~Akanchha

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