Connection problem even when I can log in to my account on web browser

[lowpassfilter]

With web browser, I can visit many sites including my account at adobe.com.

When I open Acrobat Pro DC, however, I get error message:

Are you connect to the internet?

We can't verify your subscription status.

Mac mini

macOS 11.2.3

Connected to internet via Ethernet cable

In China currently. Tried with and without VPN.

[lowpassfilter]

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting the error 'We can not verify your subscription status'

Do you have any security software installed on your machine that might be conflicting with Adobe Acrobat DC and causing the issue? Please check out the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html and see if that helps.

Also, please check out  the steps provided in the help page https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html and see if that works for you.

If it still doesn't work, please test your connection with Adobe servers and rest your host file as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html , operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

Hope this information will help.

Regards

Amal

[lowpassfilter · Accepted solution]

Thanks.

I contacted Adobe customer care by phone. The technician remote controled my mac. She uninstalled and installed Acrobat Pro DC. The problem solved.