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Could not find player for the audio (comments)

New Here ,
Mar 26, 2020

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Hello,
2 years ago, I recorded audio comments in pdf files, with acrobat reader. Now, reopening the files, Acrobat Reader doesn't play the audio and if I click sound icon, it says "Could not find player for the audio". In settings I found that the player is QuickTime or flash and both don't work. How can I solve this problem? If not possible is there a way to recover these audios?

 

thank you very much,

Francesco

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Comment review and collaborate PDF, Create PDFs, Edit and convert PDFs, Rich media and 3D

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Could not find player for the audio (comments)

New Here ,
Mar 26, 2020

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Hello,
2 years ago, I recorded audio comments in pdf files, with acrobat reader. Now, reopening the files, Acrobat Reader doesn't play the audio and if I click sound icon, it says "Could not find player for the audio". In settings I found that the player is QuickTime or flash and both don't work. How can I solve this problem? If not possible is there a way to recover these audios?

 

thank you very much,

Francesco

TOPICS
Comment review and collaborate PDF, Create PDFs, Edit and convert PDFs, Rich media and 3D

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2.5K

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Mar 26, 2020 0
Adobe Employee ,
Mar 26, 2020

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Hi FrancescoGsp

 

We are sorry for the trouble. As described you are not able to play the Audio files in PDF file via Acrobat Reader.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.

When audio is embedded into a PDF with Adobe Reader/Acrobat you need to have Flash Player installed in order to listen to it, and this Flash Player is not the same used by the Web Browsers. Please try to install the appropriate Flash Player and check.

 

Are you on Mac OS, if yes, you can download and install Flash Player to play multimedia content embedded in a PDF from the link here: http://www.adobe.com/go/acrobat_flashdownload_installer_mac

 

For Windows, please use the link (https://get.adobe.com/flashplayer/npapi/)

 

For more information please refer to the help article (https://helpx.adobe.com/in/acrobat/using/flash-player-needed-acrobat-reader.html)

 

Let us know how it goes.

 

Regards

Amal

 

 

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Mar 26, 2020 0
New Here ,
Aug 26, 2020

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Hello,

I've got a similar problem. I also want to play audio comments in a file that has been sent me. It worked a month ago, but now the same file makes no sound when I click on the icon. None of the three players in settings work and I also downloaded the flashplayer from the latest reply. For me there is no error message or so, just silence.

Can someone please help me?

 

Kind regards

 

Dominique

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Aug 26, 2020 0
New Here ,
Dec 02, 2019

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Hi,

 

I submitted a paper for school and my teacher made it into an adobe PDF and then wrote comments on it and left a sound file. I open it up with Adobe Acrobat DC Reader and keep double clicking the sound file but it keeps saying "Cannot find an appropriate player for the sound." I am not sure why this is and I don't know what else to do. Please let me know how I can play the sound file. 

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Dec 02, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi there 

 

We are sorry for the trouble. As described above you are not able to play the sound and getting error 'Cannot find an appropriate player for the sound'

 

When an audio is embedded into a PDF with Adobe Reader/Acrobat  you need to have Flash Player installed in order to listen to it, and this Flash Player is not the same used by the Web Browsers. Please try to install the appropriate Flash Player and check.

 

You can download and install Flash Player to play multimedia content embedded in a PDF from the link here: http://www.adobe.com/go/acrobat_flashdownload_installer_mac

 

Let us know how it goes.

 

Regards

Amal

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Dec 03, 2019 0
New Here ,
Dec 16, 2019

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OK, what do you do after you install the flash player? I have a mac

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Dec 16, 2019 0
Adobe Employee ,
Dec 16, 2019

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Hi there,

 

Please install the appropriate flash player from the link shared and reboot the computer and try to open the PDF file and play the sound.

 

Let us know if you still face the issue.

 

Regards

Amal

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Dec 16, 2019 0
Community Beginner ,
Mar 16, 2020

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Hi,

 

I've the same problem.. I've already installed Flash Player on my Mac 10.15.3 and i've setted Flash as unique app to play multimedial file on Adobe Reader DC but it doesn't work and i can't hear the comment

 

Thanks

 

Marti

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Mar 16, 2020 0
Adobe Employee ,
Mar 27, 2020

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Hi there

 

We are sorry to hear that the issue still persists.

 

Would you mind sharing the PDF file with us for testing? Please upload the file to the document cloud  (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

Regards

Amal

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Mar 27, 2020 0
New Here ,
Apr 15, 2020

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Hi! I'm having the same audio pdf problem on my mac os catalina. i already followed the steps above and it still doesnt work.

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Apr 15, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi there 

 

We are sorry for the trouble and the delay in response. 

 

For testing purposes, please try to turn off the protected mode.  Go to Adobe Acrobat/Reader DC > Preferences > Enhanced Security > Turn of the protected mode and uncheck the Enhanced Security > Click OK and robot the application and check.

Note: Please turn on the security after testing

 

Let us know how it goes

 

Regards

Amal

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Apr 20, 2020 0
New Here ,
Apr 26, 2020

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Hi! I did what you said and it still didn't work. I got the same error message.

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Apr 26, 2020 0
Adobe Employee ,
May 05, 2020

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Hi there 

 

We are sorry to hear that the issue still persists.

 

Please share the PDF file with us for testing so we can check it on our end. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

 

Regards

Amal

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May 05, 2020 0
New Here ,
May 13, 2020

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May 13, 2020 0
New Here ,
May 24, 2020

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Hello,

 

I have the same problem, and I tried all the possibilities mentioned below. Still doesn't work.

Is it really no solution for playing audio files on Mac? The problem is pretty old.

 

 

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May 24, 2020 0
Adobe Employee ,
May 29, 2020

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Hi there

 

We are sorry for the trouble and the delay in response

 

Please try to update the application to the latest version 20.009.20065 and see if that works. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

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May 29, 2020 0
New Here ,
May 30, 2020

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Hello,

 

I have the same problem and the version you mentionned. No matter what I try, I can't get sound clips to play. This is quite frustrating, since I've purchased a linguistics essay enhanced with sounds. Without being fluent in I.P.A., this feature was perfect for me, but it's useless in the current context.

 

Regards

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May 30, 2020 0
Adobe Employee ,
Jun 18, 2020

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Hi there

 

Sorry for the delay in response

 

Please update the application to the new version 20.009.20067  from the help menu > check for updates and see if that works for you

 

Regards

Amal

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Jun 18, 2020 0
New Here ,
Jun 18, 2020

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Dear Amal,

 

I was already up-to-date on my version, so it doesn't work for me. I did, however, test the file on a windows computer with the same up-to-date software and it worked flawlessly.

 

Can I expect a hotfix for this in the future?

 

Regards

 

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Jun 18, 2020 0
New Here ,
Jun 20, 2020

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I have experienced the same situation with my MacBook Pro 2018.  My law professor sends me comments via the same mechanism as you describe.  I tried all suggestions as above and none worked.

 

I resorted to downloading an app on my iphone called iannotate (9.95 USD).   I download the file and then Airdrop the file to the app on my phone and voila, I can hear the comments of my professor!!  I know it's a hack and an expense but it works!

 

Here's hoping Adobe will fix this somehow.  

 

Racchel

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Jun 20, 2020 0
New Here ,
Jun 20, 2020

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Hello Racchel,

Thanks for the suggestion! This doesn't absolve adobe from the problem, but it's a nice fix. Maybe a free app offers the same, I'll do some digging.

Regards

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Jun 20, 2020 0
New Here ,
Jul 30, 2020

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Hi 

I open my PDF file on MacOS Catalina, I click the sound file which has a cick sound but can not open the audio file. Would you please help me? Thank you very much.

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Jul 30, 2020 0
Adobe Employee ,
Aug 08, 2020

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Hi there

 

I am sorry for the delay in response.

 

As you are still experiencing the issue. Would you mind updating the application to the latest version 20.009.20074 from the help menu and see if that makes any difference.

 

If it still doesn't work, please share a sample PDF file so we can get it investigated further. Please upload the file to the Document Cloud https://documentcloud.adobe.com/link/home/ , generate the link and share it with us.

 

Regards

Amal

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Aug 08, 2020 0
New Here ,
Aug 14, 2020

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Dear Amal,

unfortunately I´ve faced the same problem.

 

Before I switched off Protected Mode at Startup und disabled "Enable Enhanced Security" I couldn´t start recording at all, because adobe reader couldn´t find my microphone. Now, after that problem is solved, I am trying to solve the next one.

 

After creating an audio comment im PDF I can succesfully play it in audio-recorder. After I close the recorder and try to play it by double clicking or clicking the right button and clicking on play audio - nothing happens.

I´ve closed the file and tryed to play audio again, installed flash player (under your link) and adobe reader itself for a few times already, and rebooted my PC. I´ve tried to update aobe reader. Nothing worked!

I´ve also tried to play my voice comments under Android or with google docs or with any of my browsers as well - but the sign of microphone (for the voice comment) was not interactive and I could do nothing with it.

 

I face this problem in any adobe reader file I create.

 

System: Windows 10, Adobe reader: 20.012.20041, Teh Adobe flash player under your link.

Protected Mode at Startup is disablerd,  "Enable Enhanced Security" is disabled, Media Player - Adobe Flash Player, "Change permission for selected multimedia player to" tried "prompt" and "always" without success. However I can succesfully add an mp4 to adobe reader and play it by double clicking (it opens in groove-music player).

File sample: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:4cc3ded7-7aab-49a6-be2e-1fa22646532f...

 

The problems seems to remain unsolved for a pretty long time. I hope Adobe will pay some attention to us - the poor users.

 

Regards

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Aug 14, 2020 2
New Here ,
Aug 26, 2020

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I am having the same problems. Right now i am making recordings seperately and inserting them into pdf's. This is more work however and defeats the purpose of this feature. Any solutions?

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Aug 26, 2020 0
Community Beginner ,
Sep 30, 2020

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Same issue here using Windows 10 and the latest version of Acrobat 2020. This used to work without issue and without having to change security settings or download extra software. The 'Record Audio' function from Comments no longer works as it did before (it seems to record but it does not playback the recording) and it is a major disappointment for many users who rely on this function and is the primary reason why we purchase Acrobat. The Attach File option works but it is not ideal. I hope a solution is available soon.

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Sep 30, 2020 1
New Here ,
Oct 06, 2020

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This is still unresolved. I use this feature for grading essays from my students. This is HIGHLY disappointing that Adobe has not responded to this query. The original postings for this error were six months ago. In an age when more and more institutions are relying on software solutions for online learning, Adobe needs to step up and solve these problems. 

I have tried updating all software (Acrobat Pro, Flash, etc.) and different ways of embedding audio, much like the previous commenter. Playback doesn't even work with their own audio commenter function. 

 

Can we get a fix? Maybe even just an update? 

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Oct 06, 2020 1
Participant ,
Oct 06, 2020

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It does not work for me even in Windows. Looks like they removed Flash reader once and for all (?). BTW, adobe, all patents on mp3 expired. Yes, they DID expire, no laywer needed.

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Oct 06, 2020 0
New Here ,
Oct 08, 2020

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We are having the same issue, the professor can record but cannot do the playback.

My colleague found out the playback stopped working after the version: 2000920063

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/2000920063/

 

On march, we had this version: 2000620042 and it worked fine.

 

I tested out by overwriting with the old version, the folder multimedia and multimedia.api at the folder "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins" and it fixed the issue for us on newest versions.

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Oct 08, 2020 0