Could not launch the Registration program. Reinstalling the software may correct this problem

New Here ,
Mar 30, 2021 Mar 30, 2021

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Using Acrobat DC 2021 on iMac on Big Sur, everytime I open it I get the following error (note, reinstalling produces same error):

 

"Could not launch the Registration program. Reinstalling the software may correct this problem."

 

Plugin or firewall issue?

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi Brad,

 

Hope you are doing well.

Such error message may appear when installation of the application got corrupted. As the error message says, uninstalling and reinstalling the application would work.

Use this cleaner tool for the removal of existing application and its files traces: https://labs.adobe.com/downloads/acrobatcleaner.html?22 

Reinstall it through this link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Once done, let us know if that helps. 

 

Thanks,

Akanchha 

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Followed the above steps and still had the error. After further research, it was an incompatible plugin. Once that was removed, the registration error went away.

 

Thank you!

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Thank you so much for taking out time and sharing your findings. 

 

~Akanchha 

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