Could not send. An Error has occurred. Please try again.

[jbizzle1974]

I'm trying to send a document created in Adobe Acrobat Pro for signature.  Keep getting this error message.

I did recently change the email address associated with this account.  But not sure how to resolve this problem.  PLEASE HELP.  Any ideas how to fix??

[Tariq Dar]

Hi jbizzle1974,

I have shared an email id via private message. You may send us and email with the detailed description of your issue. 
Please do mention about email change.

-Tariq Dar.

[henryl60169933]

Hello there, can you help me with this issue too? I have the same problem.

[jbizzle1974 · Accepted solution]

I contacted customer support.  If you changed the email address originally associated with the adobe sign account, they have to do something on their end and then send you a link to activate the new account.  I did this about a year ago and it's worked fine since then.

[Donna Bouma]

I'm using Adobe Acrobat send for signature!  All of a sudden, I'm getting this error message. I have done nothing different. I have uninstalled and reinstalled it... I don't get it? Plese Help!

[AkanchhaS]

Hi DonnaBouma,

Sorry to hear about the trouble.

There was an intermittent issue going on with the website, which now has resolved. So there shouldn't be any problem with the website. You may check online once whether you are able to send the document or not? Sign In — e-signature and e-sign Software Solution — Adobe Sign 

As you are using Adobe Acrobat for signature, then you may  try Sign Out and Sign In back.

Or check the Acrobat's update, Open Acrobat>Help>Check for update.

Regards,

Akanchha

[wz2b]

I'm having the same issue.  I tried signing out and back in again and no luck.  It has been going on for about 24 hours.  I'm an enterprise user, but we are a huge organization and I'm not sure who my "Administrator" is to ask.  I checked the firewall and there's no questionable log entries.  I'm totally stuck, I have no idea why it "Could not send."

[WaterMarkD]

I have the same issue "Could not Send. An error has occurred. Please try again." I also recently changed my email and verified but still not working. Help?

[Insurance User]

I'm having the same issue.  I just upgraded 5 users from AdobeSign to Adobe Acrobrat DC Pro and now I'm having the issue.  I have tried to contact support but have been transferred 7 times!

[Joann5EE9]

I'm also getting the same error. My company Adobe admin already removed me and readded again but the same error. Please help.