creatina pdf from word

New Here ,
Apr 19, 2021 Apr 19, 2021

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I try to transform a word file in pdf. Adobe starts trying to create the pdf but after 1 second an errore appear and the app crash. This problem started today. 

I don't know why. Some help please.

Thank you.

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Hi LucaNota,

 

Hope you are doing well and sorry for the trouble. As described you are unable to create PDF from Word as the application crash.

 

Would you mind sharing the workflow/steps you are doing to create the PDF from Word? Please try to create the PDF using the Acrobat ribbon at the top and see if that helps. For more information please check out the help page: https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

 

If the Word file is stored on a shared network/drive, please download it to your computer first and see if that works for you.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.21049 > Go to Help > Check for updates and reboot the computer once and check.

 

You may also try to turn off the protected mode for testing (Win only) Go to Edit > Preferences > Enhanced Security > Uncheck enable protected mode at start up > Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer

Note: Please turn on the security after testing to avoid security risks.

 

You may also look at the troubleshooting steps provided in the help pages listed below:

- Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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