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Creating dynamic stamp - no 'Stamps' folder created

Community Beginner ,
May 07, 2020

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Hi I'm going round in circles trying to create a dynamic stamp. I've followed the instructions from this 2017 article - https://helpx.adobe.com/uk/acrobat/kb/create-custom-dynamicstamp.html - and have come unstuck at the point where you edit the newly created stamp to add the info you want.

 

I made a stamp, it's saved, it works when I open new documents (except it's not yet dynamic) and is saved in the Dynamic folder.

 

I can't find it. The suggested path to the folder is /Users/[user name]/Library/Application Support/Adobe/Acrobat/DC/Stamps. If I go to Users, then my user name, there is no 'Library' folder. If I step back to my HD, 'Library' is there and I can follow the above address as far as DC. Within the DC folder there is not a Stamps folder.

I found an older article - https://www.pdfscripting.com/public/Installing-a-PDF-Stamp-into-Acrobat-Macintosh-and-Windows.cfm - suggesting you go through the application's own system so I went to Applications/Adobe Acrobat DC - then on the icon called  Adobe Acrobat.app right click - Show package contents/Contents/Resources - it all looks as per the article except that there is no Stamps folder (other items in this folder seem to be very similar to that author's contents).

 

So what has happened to stop Adobe creating a 'Stamps' folder in either of these places? I've gone through the instructions several times to no avail.

 

MacBook Pro 2015, Sierra 10.12.6, Creative Cloud Enterprise account through my place of work (but currently using my own machine so have admin rights - not yet tried on work PC as currently working from home because of coronavirus).

Adobe Community Professional
Correct answer by JR Boulay | Adobe Community Professional

"I don't know how to remove the system option that is hiding the folder."

Hit the "alt" key when clicking on the "Go" menu of the Finder to unveil the "Library" item, where you will find your user stamp folder:

Library/Application Support/Adobe/Acrobat/DC/Stamps/

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Creating dynamic stamp - no 'Stamps' folder created

Community Beginner ,
May 07, 2020

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Hi I'm going round in circles trying to create a dynamic stamp. I've followed the instructions from this 2017 article - https://helpx.adobe.com/uk/acrobat/kb/create-custom-dynamicstamp.html - and have come unstuck at the point where you edit the newly created stamp to add the info you want.

 

I made a stamp, it's saved, it works when I open new documents (except it's not yet dynamic) and is saved in the Dynamic folder.

 

I can't find it. The suggested path to the folder is /Users/[user name]/Library/Application Support/Adobe/Acrobat/DC/Stamps. If I go to Users, then my user name, there is no 'Library' folder. If I step back to my HD, 'Library' is there and I can follow the above address as far as DC. Within the DC folder there is not a Stamps folder.

I found an older article - https://www.pdfscripting.com/public/Installing-a-PDF-Stamp-into-Acrobat-Macintosh-and-Windows.cfm - suggesting you go through the application's own system so I went to Applications/Adobe Acrobat DC - then on the icon called  Adobe Acrobat.app right click - Show package contents/Contents/Resources - it all looks as per the article except that there is no Stamps folder (other items in this folder seem to be very similar to that author's contents).

 

So what has happened to stop Adobe creating a 'Stamps' folder in either of these places? I've gone through the instructions several times to no avail.

 

MacBook Pro 2015, Sierra 10.12.6, Creative Cloud Enterprise account through my place of work (but currently using my own machine so have admin rights - not yet tried on work PC as currently working from home because of coronavirus).

Adobe Community Professional
Correct answer by JR Boulay | Adobe Community Professional

"I don't know how to remove the system option that is hiding the folder."

Hit the "alt" key when clicking on the "Go" menu of the Finder to unveil the "Library" item, where you will find your user stamp folder:

Library/Application Support/Adobe/Acrobat/DC/Stamps/

TOPICS
General troubleshooting, How to

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May 07, 2020 0
Adobe Community Professional ,
May 08, 2020

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There are two stamp folders, a "user" folder and an "app" folder. One of the problems with the stamp folders is that the "user" folder doesn't initially exists. It is created by Acrobat when you create a new static stamp. You've done this already, so you should have both. Another problem with thesee folders is that Acrobat places them in locations that are normally hidden from the user. I think is this the problem you are running into.   The stamp folders are there, they are just not being shown.   To verify this you need to perform the test discussed earlier in the article, run this code in the console window.

 

app.getPath("user", "stamps");

 This will tell you the exact location on your system. Then is is a matter of removing system option that is hiding the folder 

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May 08, 2020 0
Community Beginner ,
May 13, 2020

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Thank you.

The Console doesn't seem to have anywhere to type. I've tried putting that in the Terminal (changing "user" to my username) but it's coming up with "syntax error near unexpected token". So I don't know what I'm doing wrong.
Having said that, even if I could find the exact location on my system, I don't know how to remove the system option that is hiding the folder.

I can be taught, however, if you have the patience 🙂

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May 13, 2020 0
Adobe Community Professional ,
May 13, 2020

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In Acrobat press cmd+j 

This will open the console.

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May 13, 2020 1
Adobe Community Professional ,
May 13, 2020

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"I've tried putting that in the Terminal (changing "user" to my username)"

Don't change anything in this line of script!

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May 13, 2020 0
Adobe Community Professional ,
May 13, 2020

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"I don't know how to remove the system option that is hiding the folder."

Hit the "alt" key when clicking on the "Go" menu of the Finder to unveil the "Library" item, where you will find your user stamp folder:

Library/Application Support/Adobe/Acrobat/DC/Stamps/

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May 13, 2020 1
Community Beginner ,
May 14, 2020

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Oh the console in Acrobat - I thought they meant my Mac's console. Brilliant. Thank you.

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May 14, 2020 0
Community Beginner ,
May 14, 2020

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Brilliant - got it! Thank you 🙂

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May 14, 2020 1
New Here ,
Oct 13, 2020

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Do you have any suggestions for a PC? I can't find the Stamps folder for Adobe DC

THANKS!

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Oct 13, 2020 0
Most Valuable Participant ,
Oct 13, 2020

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On both Mac and Windows you can go straight to the folder without bothering to un-hide it. If you have a folder name just use Windows Key + R and type the folder name. That's it. You can use the Acrobat JavaScript console to find the name. For example, you can use Windows Key + R and type

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Anotations\Stamps

 

In Mac, you can use the Finder menu item Go > Go to Folder.

For example you can use Go > Go to Folder and type

//Library/Application Support/Adbe/Acrobat/DC/Stamps

Note that /Library and ~/Library are entirely different folders.

 

Do NOT copy and paste from my example, which have a deliberate error. You MUST get the names from the Console. If you don't know how to do that, please say, rather than guessing; you could spend a lot of time putting stuff in the wrong place.

 

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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My issue isn't that I can't find the underlying "Adobe" folder, I can. The problem I am having is when I get to C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC there is no stamps folder - I have "Collab," "Forms," "JSCache," "Security," "Sequences," "UICustomization" and "UserPrefs." There is no "Stamps" folder. I looked through each of these folders as well as every folder under "Adobe" as well - no "Stamps" folder there either. 

I just want to be able to make the dynamic exhibit stamp - but I can't find the Stamp folder!

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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I found it - nevermind - and thanks for your help!

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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The "User" stamp folder doesn't exist until you create at least one stamp. Use the regular stamp tools in Acrobat to create a static stamp. Anything will do, this is just for creating the folder.

 

You'll find detailed instructions on installing stamps for both PC and Mac here:

https://www.pdfscripting.com/public/Installing-a-PDF-Stamp-into-Acrobat-Macintosh-and-Windows.cfm

 

You'll find also find instructions on creating advanced stamps, as well as a pre-made, highly customizable Legal Exhibit stamp here:

https://www.pdfscripting.com/public/All_About_PDF_Stamps.cfm

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Oct 13, 2020 1