Creating Fill & Sign Document

[Eliot Smith]

Hi, Can you help?

I'm trying to send a 'Fill & Sign' document but it comes up with the message 'Your document exceeds the maximum size of file supported for your subscription level. Please try a different document or contact your account administrator'. How can I adjust/increase the maximum file size for my account?

Thanks

Eliot

[Amal. · Accepted solution]

Hi Eliot Smith

We are sorry for the trouble.  AS described you are not able to send the document for signature and getting the error ' 'Your document exceeds the maximum size' 

Is this a behavior with a particular PDF file or with all the PDFs that you try to send for signature. Please try with a different PDF file and check.

The file size that can be uploaded and sent for signature is 10 MB for more information please refer to the help article (https://helpx.adobe.com/in/sign/using/transaction-limits.html) 

You may try to reduce/compress the file size as described in the help article (https://helpx.adobe.com/in/acrobat/using/optimizing-pdfs-acrobat-pro.html) and see it helps.

Regards

Amal

[Eliot Smith]

Hi,

Thanks for your response. I’ve tried smaller file size (150KB), and it works fine, but when I try up upload a different larger file (20,595KB) it comes up with the same error message. The only thing that is different is that there is a embedded video in the later file.

Can you explain and resolve for me please?

Kind regards.

Eliot

[JR Boulay]

"The file size that can be uploaded and sent for signature is 10 MB for more information please refer to the help article (https://helpx.adobe.com/in/sign/using/transaction-limits.html)"

[Eliot Smith]

Hi,

I have read the document and as I said in my previous reply my document size is 20,595KB which is within the 10MB limit, so whay am I getting this error message?

Please explain and resolev for me.

Kind regrards Eliot

[Bernd Alheit]

20,595KB are 20MB 

this is more then 10MB

[Eliot Smith]

Of course it is!!! What was I thinking...Sorry to bother you guys.

All the best and stay safe.

Eliot

[abram@cooperfinservices.com]

Hello,

Is there a way to keep the pdf modified so that I can send the fill and sign to other people later and not have to edit the fill in criteria everytime I want to send it? 

Abram Ozeck