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Hello, I am unable to convert multiple word files to pdf. The documents do not show up in the supported formats list.
As shared, that you haven't been able to convert the word file to pdf. Would you please confirm the exact workflow/method of producing the PDF file from word?
Are you using Adobe Acrobat DC or Acrobat DC plugin in MS Office to create the PDF?
Here is a help article that would walk you through the exact steps of creating the .pdf file: https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html