Creative cloud says I have Acrobat 2020 but opens as 2015

[thomasl16731772]

On my pc laptop Acrobat pro 2020 is there and works fine but on my imac with catalina it alway opens as an older version (2015) and is buggy. Why can't I get i on my mac?

[ls_rbls]

I think the correct way of doing the upgrade to version 2020 should've been  to first  uninstall the 2015 version , then run the Acrobat Cleaner and Repair tool, and last perform the installation of 2020.

If this wasn't done that could be the reason why you're macOS still loads up 2015 even though you did installed the 2020 version. Seems like old traces of the old installation were not removed completely (I may be wrong though).

[MeenakshiNegi]

Hey Thomas!

Thank you for reaching out.

As you have mentioned above, you get the older version of Acrobat when launching it on Mac OS.

Could you please confirm if the application was installed from Creative Cloud desktop application on your Mac?

Are you using the same Adobe ID on both machines to sign in to the application? 

Is it a work machine or your personal machine?

Please share the details as asked above.

We will be waiting for your response.

Thanks,

Meenakshi

[thomasl16731772]

It is the same adobe id on both machines. The account is a work account, but the PC laptop is a personal computer. The imac is in the office  and I am connecting to it remotely from home. I know I installed Acrobat from the CC app on my pc, but our IT guy installed 2020 CC on the work mac Aug 2019. The CC desktop app on the mac shows Acrobat as being up to date, but when I open it from there, it is the old version.

Thanks,

Tom