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Hello everybody, I'm having a lot of problems that I don't understand.
I have just installed Acrobat Reader DC in 2 PCs, Win10, and I get the same problems on both.
I don't get the same problems with any other software.
I have other PCs with Windows 10, same version of Acrobat, which work fine.
1) if I press Ctrl and I rotate the wheel, Acrobat simply scrolls. "Make Hand tool use mouse-wheel zooming" actually zooms when I use the Hand tool and I rotate the wheel, but ...
2) ... the Hand tool doesn't move the page
3) if I select Marquee Zoom it doesn't let me select any region, it zooms immediately as I click the mouse button
4) I set "Make Hand tool select text & images" but it doesn't select anything
5) the Selection tool doesn't work: it doesn't select anything as well
I have uninstalled Acrobat and installed again with no success.
I have replaced the mouse and the keyboard with no success.
Thanks for your help, best regards.
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solved: I updated to the last version, and now it's working properly. It's strange because I downloaded Acrobat a few days ago, anyway it works.
Best regards
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today is not working again 😞
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Hmmm... If you change the magnification of the view, does it change the way it's behaving? If you zoom way in, can you move around a single page using the hand tool?
My best,
Dave
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hello Dave, today everything worked fine for some minutes, but now I have the same problems.
I think the fault is in catching the command from the keyboard and from the mouse. It's a problem I have only inside Acrobat, because even Note Pad works properly.
If I zoom in/out by pressing +/- it works, but if I try to zoom in/out by pressing Ctrl and rotating the mouse wheel it doesn't.
The hand tool doesn't work: I can't move anything.
I repaired Acrobat 2 times without any success.
Thank you
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the problem was due to the HP Display Assistant. I have just quitted it, and after some days Acrobat not working properly, now it works.
Best regards
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I had a similar issue - mouse commands for Ctrl+Scroll Wheell to zoom, highlighting, dragging the size of comment text boxes were not working, but I could zoom using Ctrl + or Ctrl - on the keyboard, and I could highlight using Ctrl + Shift on the keyboard. As soon as I ended task for HP Display Assistant in the task manager, Adobe started working again. Does anyone have any ideas of why this is happening?
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Thank you, Minos!
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OMG - this fixed mine too
What a pain in the ass!
How did you ever figure this out?
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I had a similar issue w/ Photoshop & HP... an export command shortcut (ctrl/alt/shift S) would also bring up an HP system dialog box each time - very annoying.
Dave
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I have just had Acrobat DC installed on my computer and I'm losing my mind, trying to figure out how to get the hand tool to actually work and mouse wheel/ctrl zoom in/out to work. The hand will not grab the page in order to move it around and the zoom in/out with the mouse wheel/ctrl is non existant as far as I can see. Please let me know if there is a fix for this, or one planned. I love all the signing features so far and want to keep the program but these other features are key to navigating documents. I shouldn't have to switch to Reader in order to use those.
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Visit your Preferences, click on General on the left, and see how you have these settings. See if altering anything here gives you what you need,
My best,
Dave
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Thanks! All those boxes are checked but it has made no difference.
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I should have added that I do not see this 'HP Display Assistant' running in my task manager. Could it be called something else?
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Just to close this out, after 2 solid days of trying everything, the problem appears to be fixed after a reboot of my computer. The check boxes work properly now and I have been able to toggle the different options off and on successfully. The hand and pointer tools, as well as the mouse wheel/ctrl zoom, are both working like they once did.
Not sure who or what to give credit to.....but thanks! 🙂
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Wow - glad you have a good outcome... but man, what a path to get there!
Dave
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I was just today having a similar issue and it was solved when I closed the Grammerly application running in the background. I wasn't able to scroll with the wheel or select text.