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Customer can't print from a "printing allowed" secured PDF

Community Beginner ,
Aug 17, 2020

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I've secured a 100 page PDF eBook in Acrobat Pro DC, version 2020.12. When I password secured the PDF, I allowed for "low resolution printing" in the Properties/Security settings.

A customer tried upload the PDF to Staples to print and is getting a message that the file is locked. Is there a workaround for this kind of thing? Also, are hi-resolution and low-resolution print permissions the only ones?
Thanks for your help.

Ron

TOPICS
Edit and convert PDFs, General troubleshooting, Print and prepress, Standards and accessibility

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Customer can't print from a "printing allowed" secured PDF

Community Beginner ,
Aug 17, 2020

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I've secured a 100 page PDF eBook in Acrobat Pro DC, version 2020.12. When I password secured the PDF, I allowed for "low resolution printing" in the Properties/Security settings.

A customer tried upload the PDF to Staples to print and is getting a message that the file is locked. Is there a workaround for this kind of thing? Also, are hi-resolution and low-resolution print permissions the only ones?
Thanks for your help.

Ron

TOPICS
Edit and convert PDFs, General troubleshooting, Print and prepress, Standards and accessibility

Views

40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi Ron,

 

Thank you for reaching out.

 

As per the above description, you have allowed low-resolution printing of the PDF and secured it with a password.

Did you check if you are allowed to print that PDF in the application when opening at yours end? Also, check the document properties of the PDF.

To check that, open the PDF and go to File > Properties > Security. Check if Printing shows as allowed there under the Document Restrictions Summary.

 

Regarding your second question: Yes, there are only two options for printing that are available when you secure the PDF with a password.

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

 

 

 

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