Customer Complaint Process required

New Here ,
Jan 21, 2021 Jan 21, 2021

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After yet another call with Adobe "customer services", I asked to make a formal complaint but was sent to this forum!  Anyone have adobe's complaints procedure beforew I post the recording of the disgraceful treatment on youtube/facebook etc?  Almost 3 years of the same issue and this is getting stupid!!!

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Most Valuable Participant ,
Jan 21, 2021 Jan 21, 2021

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These forums are certainly NOT the way to make a formal complaint. Contact them again and ask to speak to a supervisor.

And yes, post it to social media. Sometimes shaming a company publicly is the only way to make it act properly, unfortunately.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Tell me about it... I asked to make a formal complaint and the staff member just sent me the link to the community forums.  When I asked her to log back onto my computer and show me where the complaints process was, she just kept saying "I don't make the policies"...

 

Asked to speak to the supervisor but was told they would call me back, she cut me off mid sentence so not holding my breath....

 

PS Her name is Deeksha...

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Most Valuable Participant ,
Jan 21, 2021 Jan 21, 2021

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Do you have a case number?

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New Here ,
Jan 21, 2021 Jan 21, 2021

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No, I didn't get a case number, just managed to grab the transcript of the conversation before she terminated.

 

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Most Valuable Participant ,
Jan 21, 2021 Jan 21, 2021

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Try it again, maybe this time by phone. Demand a case number and to talk to a supervisor.

 

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