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Data input in form field not editing.

Community Beginner ,
Aug 03, 2020

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Hi, hope someone can help with this.

 

I've used a PDF form where individuals can entered numerical data. Initially the user input 394.09. Saved the PDF. However, that figure was incorrect. The user opened the file again, entered the correct figure of 240.57 and saved the file.

 

Upon going back into the file 394.09 is shown. If the field is clicked 240.57 is displayed, but reverts to the 394.09 figure when the field is deselected again.

 

Any ideas why this might be happening. The user may have filled in the form using Chrome - I'm not sure. When I downloaded it to my laptop and filled it in it worked fine.

 

Thanks in advance,

Matt

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Correct answer by try67 | Most Valuable Participant

Chrome's PDF plugin is sub-par, especially when it comes to form fields and scripts. Instruct them to download the file and open it in Adobe Reader, instead.

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General troubleshooting, PDF forms

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Data input in form field not editing.

Community Beginner ,
Aug 03, 2020

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Hi, hope someone can help with this.

 

I've used a PDF form where individuals can entered numerical data. Initially the user input 394.09. Saved the PDF. However, that figure was incorrect. The user opened the file again, entered the correct figure of 240.57 and saved the file.

 

Upon going back into the file 394.09 is shown. If the field is clicked 240.57 is displayed, but reverts to the 394.09 figure when the field is deselected again.

 

Any ideas why this might be happening. The user may have filled in the form using Chrome - I'm not sure. When I downloaded it to my laptop and filled it in it worked fine.

 

Thanks in advance,

Matt

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

Chrome's PDF plugin is sub-par, especially when it comes to form fields and scripts. Instruct them to download the file and open it in Adobe Reader, instead.

TOPICS
General troubleshooting, PDF forms

Views

65

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Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

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Seems like if you the field is using  a format script instead of a calculation script.

 

What is the formula or calculation that you're using ? Is that supposed to be a field that calculates a tax % value and then  adds it?

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Aug 03, 2020 1
Community Beginner ,
Aug 03, 2020

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It's simply an number entry field with no calculations. I've attached an image of the field properties boxes and relevant tabs.

 

 

2020-08-03_13-02-51.png

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Aug 03, 2020 0
mittwood LATEST
Community Beginner ,
Aug 03, 2020

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Thank you for your help!

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Aug 03, 2020 1
Most Valuable Participant ,
Aug 03, 2020

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Chrome's PDF plugin is sub-par, especially when it comes to form fields and scripts. Instruct them to download the file and open it in Adobe Reader, instead.

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Aug 03, 2020 2
Community Beginner ,
Aug 03, 2020

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That seems to have solved it, it was opened in Edge.

The PDF was downloaded to desktop, then opened from there in Reader and it works fine.

 

Thank you for your help.

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Aug 03, 2020 0
Explorer ,
Aug 03, 2020

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Perun tilaukseni. 

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Aug 03, 2020 0