Deactivate/Reactivate Acrobat X Pro

[Guest]

I have a new laptop and need to deactivate and reinstall Acrobat X Pro to move it over.  It never let me register the product and even now says "Could not register your product at this time.  Try again later."  I do not have the serial anywhere.  I need help to get this moved over please.

[kglad]

first secure your serial number:

windows: http://www.belarc.com/free_download.html

mac:  https://mac-product-key-finder.com/

once you've secured that you can deactivate (help>deactivate) from the old computer and then uninstall it.

then install acrobat x pro using the installation file(s) and activate with your serial number.

Single-User Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:   9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.10| 5.7.1|  4.4 | 3.6 |
• Photoshop Elements:   15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:   15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:   2015

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[Ellen15B9]

My Adobe Acrobat X does not have a Deactivate option in the Help menu.

[try67]

Then you can't deactivate it... Is it maybe part of a volume license?

[Ellen15B9]

Could be. I was able to activate it two years ago, but can't now.

[try67]

We can't really help you with this issue, then, but if you still have the installer and serial number you can try activating it on a new computer. If it fails you'll need to contact Adobe directly and ask for an activation count reset.

[steve16B7]

When trying to deactivate Adobe Acrobat X Pro I get the message "Please connect to the Internet, then press Continue"

After pressing continue the same message appears. I am connected to the internet through no VPN or Proxy. 

I have my serial number. Any suggestions?

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[steve16B7]

I was able to resolve this and wanted to share what I did for others it may help. I installed Acrobat X Pro on another PC using the same network connection, activated it, then deactivated successfully. Once that was complete I tried again on the original 7 year old installation in question and it deactivated successfully.

[kglad]

good to hear.