Deactivation without Laptop

[karinr88389221]

Good Day

I need to deactivate all installations due to the laptop theft. Can someone please help me?

[try67]

I don't believe it's possible to remotely deactivate the application, but you should contact Adobe Customer Service and see what they can offer...

[karinr88389221]

The only option to contact Adobe Customer Service from South Africa is via this forum. Every step I take brings me to this forum. I need to reinstall this Adobe Acrobat and each time I try from the Adobe Worldwide Licence portal it tells me the serial nr is incorrect.

[try67]

If you select a product that has phone support, you will get the number for your country... Here's the number for South Africa: 0800-983-123

[karinr88389221]

Thank you so much for answering my questions. I will try to phone them again. I did already try but as soon as I choose Adobe Acrobat as an option it prompts me that no support is available. I think this time I will just press any key just to get through to a human.

Thank you again.

[karinr88389221]

Been holding 41 minutes. I cannot believe a big company like this are so horrible if it comes to customer service.

[try67]

That is a disgrace. Regarding the product selection, make sure you select "Adobe Acrobat", not "Adobe Acrobat Reader"...