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Delay before stroke begins - drawing with Wacom tablet

New Here ,
Jun 08, 2019

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In Adobe Acrobat, when I am using the Draw tool with my Wacom tablet, there is a distinct delay before the beginning of the stroke is registered. I first noticed this issue a few years ago, and haven't been able to find a good solution in all that time. Here are the conditions under which I have and have not seen this problem:

Delay: using Wacom tablet to draw in Acrobat

  • On my home computer (Windows 10 with a GTX 1060 6GB graphics card)
  • On my former work computer (Windows 8, then Windows 10)
    • Note: Unlike on my home computer, where this behavior is always present, on my work computer the first stroke after opening Acrobat was always perfectly normal, with no lag
  • With a Wacom Intuos Pro Pen and Touch Medium (PTH651)
  • With a Wacom Intuos Pen and Touch Medium (CTH680)
  • Over the past few years (i.e., through various Windows, Wacom driver, and Creative Cloud updates)
    • Note: I think there might have been a period of time when the problem went away for a few months on my work computer, but it could be that I'm misremembering or that I just wasn't annotating PDFs in Acrobat during that time.
  • With up-to-date software
  • With various combinations of Windows Ink settings (I've changed them around a few times to get rid of those annoying circles around your cursor when using a tablet)

No delay

  • Using a mouse
  • In programs other than Acrobat (e.g., Photoshop, Illustrator, Paint 3D, Kami PDF and Document Markup)

When I was recording the videos below, I discovered that the problem manifests itself in screen recordings as well: during the delay at the beginning of the stroke, my cursor is not shown to move in the video either. This is true in all of the (free) recording programs I tried (TinyTake, Screencast-O-Matic, and Free Cam).

In recorders that indicate when the mouse is held and when it's released (as in the clips below), during the lag period there is no indicator, as if the cursor were in some kind of limbo between click and release.

These two gifs show the problem in Acrobat and one example of everything working correctly in a different program (in this case, Photoshop):

WacomTabletDelay-Acrobat.gif

WacomTabletDelay-Photoshop.gif

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General troubleshooting

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Delay before stroke begins - drawing with Wacom tablet

New Here ,
Jun 08, 2019

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In Adobe Acrobat, when I am using the Draw tool with my Wacom tablet, there is a distinct delay before the beginning of the stroke is registered. I first noticed this issue a few years ago, and haven't been able to find a good solution in all that time. Here are the conditions under which I have and have not seen this problem:

Delay: using Wacom tablet to draw in Acrobat

  • On my home computer (Windows 10 with a GTX 1060 6GB graphics card)
  • On my former work computer (Windows 8, then Windows 10)
    • Note: Unlike on my home computer, where this behavior is always present, on my work computer the first stroke after opening Acrobat was always perfectly normal, with no lag
  • With a Wacom Intuos Pro Pen and Touch Medium (PTH651)
  • With a Wacom Intuos Pen and Touch Medium (CTH680)
  • Over the past few years (i.e., through various Windows, Wacom driver, and Creative Cloud updates)
    • Note: I think there might have been a period of time when the problem went away for a few months on my work computer, but it could be that I'm misremembering or that I just wasn't annotating PDFs in Acrobat during that time.
  • With up-to-date software
  • With various combinations of Windows Ink settings (I've changed them around a few times to get rid of those annoying circles around your cursor when using a tablet)

No delay

  • Using a mouse
  • In programs other than Acrobat (e.g., Photoshop, Illustrator, Paint 3D, Kami PDF and Document Markup)

When I was recording the videos below, I discovered that the problem manifests itself in screen recordings as well: during the delay at the beginning of the stroke, my cursor is not shown to move in the video either. This is true in all of the (free) recording programs I tried (TinyTake, Screencast-O-Matic, and Free Cam).

In recorders that indicate when the mouse is held and when it's released (as in the clips below), during the lag period there is no indicator, as if the cursor were in some kind of limbo between click and release.

These two gifs show the problem in Acrobat and one example of everything working correctly in a different program (in this case, Photoshop):

WacomTabletDelay-Acrobat.gif

WacomTabletDelay-Photoshop.gif

Topics

General troubleshooting

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New Here ,
Jun 17, 2019

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-bump-

Anyone?

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New Here ,
Jul 02, 2019

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I can confirm the same issue.  Latest OS, latest Lightroom, latest Wacom driver.  Plenty of RAM and CPU resources, working from an NVMe SSD.  However, I am using Lightroom, not Acrobat.  Thus, it's either an Adobe issue or a Wacom issue, but not specifically an Acrobat issue.

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Adobe Community Professional ,
Jul 02, 2019

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Have you checked in windows settings or through the control panel if adjusting the speed of the mouse cursor will do any difference?

Also, have you checked also updated the chipset drivers of your computer when you have updated windows, the wacom device and your adobe product?

Can you check in Device Manager if removing  the driver for the Wacom pen device would help reinstalls itself automatically on the next reboot or does it allows you to add your own drivers downloaded djrectly from the manufacturer (not via windows update)

Or how about changing the resolution in your monitor through your graphic cards  software, enabling/disabling hardware acceleration?

are there any recommended settings for video scaling and deinterlacing of your monitor when using similar devices?

Does the wacom tablet connects to a USB port ? If it does which type: USB2 or USB3?

Is there anyway to change settings in the speed or data transfer of the port that the wacom is connected to?

Can you switch to a new shorter/longer cable to hook up your device to your computer?

Does the Wacom device has its own charging adapter or is it powered from the Usb port just like other mobile devices?

Can you download and install the latest chipset drivers from the manufacturer of that computer

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Adobe Community Professional ,
Jul 04, 2019

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These are a few slides I created after re-reading your post more carefully and maybe this can share some additional insights to the observed delay when using  your pen device with different recording screen recording software and your Adobe product.

After ruling out any possible problems with hardware, such as USB ports, bad cables, incorrect hardware drivers loaded after a windows update and such, and even Blue Tooth pairing device failures (if applicable), these are the areas of Windows 10 settings that I would carefully examine:

wacom1.png

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Adobe Community Professional ,
Jul 04, 2019

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wacom2.png

wacom3.png

wacom4.png

wacom6.png

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New Here ,
Mar 22, 2020

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None of the above works. Is there a solution to this?

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New Here ,
Apr 19, 2020

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Hi, I saw this post today when I encountered the same problem with another software. None of the solutions worked, so I tried something else. I tried to configure my Pen & Windows Ink Settings, and turned on "Let me use my pen as a mouse in some desktop apps." It worked, and still has the pressure sensitivity because of the wacom settings. Maybe try that?

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Adobe Community Professional ,
Apr 19, 2020

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Hi,

 

Just to clarify, my suggestions above are not solutions.

 

These are just basic computer troubleshooting tips to  narrow down a problem and aid the user(s) to figure out the issue.

 

 

 

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New Here ,
May 15, 2020

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Thank you for the suggestion Brilmyntt. I believe I have fixed it but if I run into any problems I'll be sure to try that. I had to go into Wacom settings under Mapping, and uncheck the box that said "Use Windows Ink"

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Adobe Community Professional ,
May 15, 2020

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That is great!  Don't forget to mark your solution as correct answer.

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New Here ,
May 29, 2020

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That worked for me

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New Here ,
Jul 16, 2020

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Disabling press and hold in the "pen and touch" control panel for Windows 10 was what did it for me. Here's the tutorial I followed. https://www.isunshare.com/windows-10/disable-or-enable-press-and-hold-for-right-clicking-in-win-10.h...

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