Copy link to clipboard
Copied
Hello, I accidently created a certificate with a DIgital ID, while using Adobe PDF file. Now every time I'm trying to send an email, theres a request for allowing the certificate to be sent with the mail. I did my best trying to delete it following the instructions on the Adobe site, and with the assistance of a support on chat. With no succes. the Delete key is not respondind when plased on the certificate. Could you please help me remove the Certificate?
Attached below is the screen shot of where I'm stuck.
Thank you
Mariana
Copy link to clipboard
Copied
You probably already tried that, but just to cover all options: have you tried the "Remove ID" button at the top of the window?
Copy link to clipboard
Copied
Hi, yes, I have tried the Remove ID button. Its unresponsive when pressing on it while selecting the Digital Signature Im trying to remove..
Copy link to clipboard
Copied
Are you using Adobe Acrobat or the free Reader? What email application are you using?
Copy link to clipboard
Copied
I'm using the free Reader. Im using a gmail acount. I think I managed to disable it through the email itself.
Copy link to clipboard
Copied
Great. That was what I was trying to figure out. If it pops up when you are trying to send an email, it's very likely not Acrobat (or in your case Reader) that is to blame. The certificates are stored in a folder that is not specific to Acrobat, that's probably how your email client is getting ahold of it.