I'm unable to send documents for e-signature. I took one month subscription. Payment went through. But when I want to send certified PDF documents for signature. It's not working.Your app. Has some issue. It's time sensitive.please send solution to my email. Please help.
Hope you are doing well and sorry for the trouble. As described you are unable to send the certified PDF documents for e-signature.
- Would you mind elaborating more about the certified PDF documents?
- What happens when you try to send the document for signature? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.
- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
Note: The secured PDF file can not be sent for signature using Fill and sign > Request for signature option (Powered by Adobe Sign)
What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 go to Help > Check for Updates and reboot the computer once and see if that works.