Digital sign

New Here ,
Mar 20, 2021 Mar 20, 2021

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I'm unable to send documents for e-signature.
I took one month subscription. Payment went through. But when I want to send certified PDF documents for signature. It's not working.Your app. Has some issue. It's time sensitive.please send solution to my email. Please help. 

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Security digital signatures and esignatures

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Hi Mandeep

 

Hope you are doing well and sorry for the trouble. As described you are unable to send the certified PDF documents for e-signature.

 

- Would you mind elaborating more about the certified PDF documents?

 

- What happens when you try to send the document for signature? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Note: The secured PDF file can not be sent for signature using Fill and sign > Request for signature option (Powered by Adobe Sign)

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 go to Help > Check for Updates and reboot the computer once and see if that works.

 

We are here for help, just need more information.

 

Thanks

Amal

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