Digital Signature Caused crash

[Guest]

I was filling out a form and tried clicking on the digital signature, I was prompted with the 4 squares loading, it flashes and nothing happens. After that I was unable to save any document. I tried restarting my cpu, uninstalling and reinstalling to the latest version. Version 2017.009.20044. I still have the same problem, now not only does the signature not work but I cannot save any documents, I just get that loading symbol. I never had this issue with saving documents before, only after I tried this.

[Adorobat]

Hi amanj86,

Please refer to the steps suggested in the link below:

"save as" pop up box does not allow me to save the document.

Feel free to update this discussion if you need further help.

Thanks,
Shivam

[Sunil_Soni]

Hello amanj86,

Sorry for the inconvenience caused to you.

We have knowledge of similar issues and working on them.

Meanwhile, request you to do followings as workaround:

• Restart your machine
• Repair application and restart your machine

Kindly provide followings if issue still exists:

• Check if RdrCEF.exe is hanged:
  • go to Task Manager
  • check whether a process named "RdrCEF" is running or not?
  • If running, is it in a hanged state?
  • If hanged, right click on the process and create the dump file and share with us.
• Check if Rdrcef.exe is crashing [Go to task manager -> observe PID of RdrCEF processes, it changes]
  • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
  • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please keep us updated how it goes.

-Thanks

Sunil Soni

[Gian Matteo0101]

Im having the same issue that Adobe DC crashes on saving a document with a signature. Had Acrobat for decades, never had this problem. Now new mac, new ADC software, Adobe crashes 90% of the time I try to save a doc with a signature. Tried a total reinstall, same issue. Tried replacing signatures, nada. Worked fine on my old computer, never had a problem. Anyone have a fix? Its driving me bananas