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Digital Signature doesn't display name. Shows "signed by member:" and string of numbers and letters

New Here ,
May 20, 2020

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I am viewing a document (I'm viewing it on a PC) that was signed digitally on a MAC.  Instad of the name of the signer, I only see "Digitally signed by member:" and then a string of numbers and letters.  What does the signer need to do to correct their signature before signing and then sending the document to me?Incorrect Signature.PNG

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General troubleshooting, Security digital signatures and esignatures

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Digital Signature doesn't display name. Shows "signed by member:" and string of numbers and letters

New Here ,
May 20, 2020

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I am viewing a document (I'm viewing it on a PC) that was signed digitally on a MAC.  Instad of the name of the signer, I only see "Digitally signed by member:" and then a string of numbers and letters.  What does the signer need to do to correct their signature before signing and then sending the document to me?Incorrect Signature.PNG

TOPICS
General troubleshooting, Security digital signatures and esignatures

Views

222

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 20, 2020 1
AlexB8 LATEST
New Here ,
Jul 27, 2020

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I'm having this exact same issue. I have tried validating their signature on the form to see if it would then revert to the proper details but no joy.

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