Digital Signature Not Showing Up in Saved PDF

[dsaks]

I am frequently sent pdf contracts that need to be filled out, signed and returned.  I turn the pdf into a form and then add a signature field, click "certify with visible signature," sign it and save it as a pdf.  But then when I email the signed pdf it has all the form content but doesn't show the signature. Same for when I open the file in Preview.  The signature only shows up in Acrobat.  Can anyone help explain what I am doing wrong?

Thanks in advance.

[wilma@advancedcarestaffing.com]

We are having the same issue here in our NY office.  We have fillable forms created using Acrobat DC but when the other office (Asia) receives the signed documents they dont see the signatures. They are using Acrobat Xi Pro.  IS that the reason why they cant see the signatures?

[Nenad_fsu]

Where exactly is the Advanced option to Extend Features in Adobe Reader?

[Guest]

Hi,

I am trying to EXTRACT from a PDF with a Topaz signature on it (RUNNING ACROBAT PRO X ON WINDOWS) and when it EXTRACT'S the signature that a client has signed digitally via Topaz it does not show up when saving it, any suggestions?

I am lost and any help would greatly be appreciated.

[Steven_Madwin]

Hi Arevalo,

When you extract a page (or any mount of pages in the document) you are creating a new document, and thus the signature is always removed. If you want the new document to be signed you need to sign it, you just can't pull pages out and expected the signature to persist.

Steve

[Guest]

Hi Steve,

I found a work around it. Extract which pops open a new window THEN sign and then save, which captures the original signature.

Andrew Arevalo

The Corrigan Group

303-882-8983

www.athomedenver.com

[Guest]

Hi Steve,

One last thing. I am unable to clear a signature on one of the computers. Any ideas. I am working on 2 and one of them fine but the other is giving me grief.

Andrew Arevalo

The Corrigan Group

303-882-8983

www.athomedenver.com

[Steven_Madwin]

Hi Andrew,

Even though you may be working in Acrobat or Adobe Reader, the signature operations are controlled by a plug-in. You can use the plug-in that comes with the software, or, you can use (what we call) third-party software. When it comes to removing a signature, and if you are using the Adobe Default Security plug-in, then you have to have the private key to clear the signature. It could be that by moving the file from one machine to another you can't clear the signature because the private key isn't available on the second machine. That said, if you are using the Topaz software to sign and verify you may need to check with them as to what their rules are.

All of the code for creating, verifying, and clearing signtures lives in the plug-ins and Topaz may have a different rule set than Adobe.

Steve

[cbrunk]

For what it is worth, the same thing happens intermittently using the custom stamp in Adobe Acrobat Pro. It seems assigning blame to other operating systems and programs is irrelevant. A simple "flatten" command would be useful. 

[Cprende]

I use Adobe Sign to get signatures.  Using Windows 10.   I then download the signed contracts and save as an unsecured PDF to send to my accounting dept who of course uses MACs.   They try to view in MAC Preview.    Up until 2-3 weeks ago there was no issue.    Now they open my PDF in MAC Preview and they can see the first few pages and the rest are there but appear blank.     There was no issue with this for just over 2 years.    This issue started 2-3 weeks ago.   Supports answer if for them to download and use Adobe Reader DC.      Not going to happen.     Anyone know of a work around or if I am doing something wrong.

[Parinas]

I found a work-around using Preview on Mac.  After adding my signature, I used the Print function and then select PDF, save the file.  My signature appeared in the saved version.