Digital Signature - Sign Button Not Working

New Here ,
Apr 12, 2021 Apr 12, 2021

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When I go to complete my Digital Signature, it wont allow me to Sign.

 

I have tried Saving the Doument, Checking for Update, Uninstalling and Reinstalling Adobe, Creating a new Digital Signature......

 

Trent5FBE_0-1618266187365.png

 

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Edit and convert PDFs

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi Trent

 

Hope you are doing well and sorry for the trouble. As described you are unable to digitally sign the PDF.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

As mentioned you have tried Saving the Document, Checking for Update, Uninstalling and Reinstalling Adobe, Creating a new Digital Signature but still the sign button is not working.

 

Please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and reboot the computer once and check if that helps.

 

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Hi,

 

I have reset Acrobat Preferences, but no luck......

 

What do you mean about test user profile? In Acrobat?

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