When users are e-mailing an institutional form that contains digital signatures, the signatures disppear when the file is opened in Adobe Acrobat. Some troubleshooting I have done are below.
Windows 10 computer, Outlook Web App (OWA) and Microsoft Edge:
When previewing the file within OWA, signatures show up
If I download the file and save it to my desktop:
Open the file in Adobe Acrobat Reader (v2019.021.20061), signatures disappear
Open the file in Microsoft Edge, signatures are present
If I print the file using 'Microsoft Print to PDF', then open the file, signatures are present but the form fields are now lost.
On a MacBook Pro running macOS Catalina 10.15.4
Outlook Web App to preview the file
Using Mozilla Firefox, no signatures
Using Edge Chromium, signatures appear
Using Google Chrome, signatures appear
Download the File and open using the indicated app
Apple Preview App, signatures appear
Adobe Acrobat Professional (v2020.006.20034), no signatures
I am guessing when the signatures are appearing, the file is being previewed in a "flat-file" format. However, why are the signatures disappearing when I open the file in Adobe Acrobat Reader or Professional?
General troubleshooting, PDF forms, Security digital signatures and esignatures
Hi there, we are having the same issues more or less. We have a form in which 3 digital signatures need to be added from people with different functions. They all appear simultaneously if I open them on Acrobat Pro on a Macbook but only the most recent one appears in Acrobat Pro on a Windows computer. Signatures appear again if you print to PDF.
However, this isn't good enough as I keep getting emails from people with Windows computers thinking there is a problem when in fact the signatures are there, just invisible? Very annoying!
Also why is there no print to pdf functionality available on Macbooks? Really can't understand how a company the size of Adobe cannot make software that works the same on different operating systems, honestly it's 2021.