Digital Signatures do not appear

New Here ,
Feb 26, 2020 Feb 26, 2020

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When users are e-mailing an institutional form that contains digital signatures, the signatures disppear when the file is opened in Adobe Acrobat. Some troubleshooting I have done are below.

 

Windows 10 computer, Outlook Web App (OWA) and Microsoft Edge:

  • When previewing the file within OWA, signatures show up
  • If I download the file and save it to my desktop:
    • Open the file in Adobe Acrobat Reader (v2019.021.20061), signatures disappear
    • Open the file in Microsoft Edge, signatures are present
  • If I print the file using 'Microsoft Print to PDF', then open the file, signatures are present but the form fields are now lost.

 

On a MacBook Pro running macOS Catalina 10.15.4

  • Outlook Web App to preview the file
    • Using Mozilla Firefox, no signatures
    • Using Edge Chromium, signatures appear
    • Using Google Chrome, signatures appear
  • Download the File and open using the indicated app
    • Apple Preview App, signatures appear
    • Adobe Acrobat Professional (v2020.006.20034), no signatures

 

I am guessing when the signatures are appearing, the file is being previewed in a "flat-file" format. However, why are the signatures disappearing when I open the file in Adobe Acrobat Reader or Professional?

TOPICS
General troubleshooting, PDF forms, Security digital signatures and esignatures

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Hi there, we are having the same issues more or less. We have a form in which 3 digital signatures need to be added from people with different functions. They all appear simultaneously if I open them on Acrobat Pro on a Macbook but only the most recent one appears in Acrobat Pro on a Windows computer. Signatures appear again if you print to PDF.

 

However, this isn't good enough as I keep getting emails from people with Windows computers thinking there is a problem when in fact the signatures are there, just invisible? Very annoying!

 

Also why is there no print to pdf functionality available on Macbooks? Really can't understand how a company the size of Adobe cannot make software that works the same on different operating systems, honestly it's 2021.

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