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When users are e-mailing an institutional form that contains digital signatures, the signatures disppear when the file is opened in Adobe Acrobat. Some troubleshooting I have done are below.
Windows 10 computer, Outlook Web App (OWA) and Microsoft Edge:
On a MacBook Pro running macOS Catalina 10.15.4
I am guessing when the signatures are appearing, the file is being previewed in a "flat-file" format. However, why are the signatures disappearing when I open the file in Adobe Acrobat Reader or Professional?
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Hi there, we are having the same issues more or less. We have a form in which 3 digital signatures need to be added from people with different functions. They all appear simultaneously if I open them on Acrobat Pro on a Macbook but only the most recent one appears in Acrobat Pro on a Windows computer. Signatures appear again if you print to PDF.
However, this isn't good enough as I keep getting emails from people with Windows computers thinking there is a problem when in fact the signatures are there, just invisible? Very annoying!
Also why is there no print to pdf functionality available on Macbooks? Really can't understand how a company the size of Adobe cannot make software that works the same on different operating systems, honestly it's 2021.
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It's 2023 here, and I am facing the same issues. Disappointing! I am going to start searching for open source alternatives now.
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Can you share such a file? It can be a dummy file, but it needs to reproduce the issue on your side.