Disappearing uploads in PDF form

New Here ,
Apr 07, 2021 Apr 07, 2021

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If I save a PDF claimfrom my mailbox, then disappear my uploaded images.
I have created a claim form where individual invoices can be uploaded, e.g. receipts. I save the PDF with these uploads and send it as an attachment in the mail to my director. He signs for approval and sends the pfd back again. When I click on PDF example in the mail, I do see the uploaded images. But when I save the signed PFD, the images have disappeared.... How is this possible? see printscreens.

 

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General troubleshooting, PDF forms

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Most Valuable Participant ,
Apr 07, 2021 Apr 07, 2021

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Make sure you do not open the file at any moment in your browser or using a non-Adobe application like Apple Preview or Microsoft Reader. These applications are sub-par and can corrupt a file just by opening it. Save the file you get directly and then open it in Acrobat.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Thx, but I am saving it directly from the mailbox to desktop as an Adobe Acrobat document. Than I open it with Adobe Acrobat Reader DC. But no attachment there anymore, only the sign of my director..

 

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Most Valuable Participant ,
Apr 07, 2021 Apr 07, 2021

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In that case you should ask the person who sent it to you where they opened the file...

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