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Distiller can't find an installed font

New Here ,
Apr 23, 2020

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I have been using the SimHei font for a long time with no problem. Now when I try to print to Adobe PDF from FrameMaker, Distiller gives an error that the font is not found. I can save as PDF from FrameMaker with no error, so the font is installed and working properly. This is also causing a problem with distilling graphics from FrameMaker files for use in RoboHelp. Distiller worked fine with this font 4 months ago. I have tried reinstalling the font and changing permissions on the font file, to no avail. Any help would be much appreciated, because I'm out of ideas! Here's the error:

teresaheaps_0-1587661227712.png

 

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Distiller can't find an installed font

New Here ,
Apr 23, 2020

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I have been using the SimHei font for a long time with no problem. Now when I try to print to Adobe PDF from FrameMaker, Distiller gives an error that the font is not found. I can save as PDF from FrameMaker with no error, so the font is installed and working properly. This is also causing a problem with distilling graphics from FrameMaker files for use in RoboHelp. Distiller worked fine with this font 4 months ago. I have tried reinstalling the font and changing permissions on the font file, to no avail. Any help would be much appreciated, because I'm out of ideas! Here's the error:

teresaheaps_0-1587661227712.png

 

TOPICS
Create PDFs

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149

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Apr 23, 2020 0
New Here ,
Aug 12, 2020

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I'm having same problem trying to use Acrobat to print to PDF from PowerPoint.

Font installed, fonts embedded when printing from PP. 

Over to you, Adobe. What's up??

lornab34363975_0-1597253737751.png

 

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Aug 12, 2020 0
New Here ,
Oct 07, 2020

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I have the same problem when I try to save the resultung PDF to a Folder which is synchronised by Microsoft Onedrive.

When I choose another location, the file is created as expected.

 

%%[ ProductName: Distiller ]%%
DINOffc not found, using Courier.
DINOffc-Bold not found, using Courier.
DINOffc-Medi not found, using Courier.
DINOffc-Light not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[100 96 91 91 46 96 54 54 97 46 46 161 46 115 77 97 46 97 98 61 47
100 97 103 97 61 46 99 61 97 103 46 101 97 87 61 97 46 82 97 161 46
108 61 96 61 103 91 46 79 110 103 61 132 104 77 57 79 0]
(
0 , -
 2" 3  4)


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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Oct 07, 2020 0
New Here ,
Oct 08, 2020

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Sorry to hear you're experiencing the same software bug in Acrobat. OneDrive wasn’t involved in our problem, so this error may have multiple causes. What's clear is that the error message generated "Font not found, using Courier" is NOT the problem, nor is the solution likely to be something that involves re-embedding the font.

Can we get someone from Adobe to investigate this?

It's really helpful to have a community of knowledgeable users, but that's not a substitute for Adobe's requirement to provide customer support!

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Oct 08, 2020 0