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Distiller Crashing - MAC

Community Beginner ,
Oct 24, 2018

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90% of the time it crashes My computer is updated to the most current CC version, the problem started with the previous CC update. Has anyone had this problem also?

Screen Shot 2018-10-24 at 2.41.31 PM.png

Today, Adobe release an update to Acrobat 2015, Acrobat 2017, and Acrobat DC in which the bug in the previous update is fixed. Let Acrobat update itself and the problem should be resolved.

          - Dov

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Distiller Crashing - MAC

Community Beginner ,
Oct 24, 2018

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90% of the time it crashes My computer is updated to the most current CC version, the problem started with the previous CC update. Has anyone had this problem also?

Screen Shot 2018-10-24 at 2.41.31 PM.png

Today, Adobe release an update to Acrobat 2015, Acrobat 2017, and Acrobat DC in which the bug in the previous update is fixed. Let Acrobat update itself and the problem should be resolved.

          - Dov

TOPICS
General troubleshooting

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1.9K

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Oct 24, 2018 1
Adobe Employee ,
Nov 13, 2018

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Hi stefw19067,

As mentioned, Acrobat distiller is crashing on your mac machine, could you try clearing cache for your user account as suggested on the following forum thread and check if that helps: Distiller crashes immediately with "Error Couldn't start up Distiller"

Also, the issue may be related to the fonts as discussed in the following forum thread ( see post#13,14)

distiller stopped working

Also, could you confirm Acrobat version and Mac OS version you are using on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Could you share the steps you are taking causing distiller to show the message mentioned above?

Let us know if you need any help.

Shivam

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Nov 13, 2018 0
New Here ,
Feb 26, 2019

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Hi there

We are having the same sort of issue here.

As a final QC check we save our PDFs to .ps (Postscript) and distill them using the Press Ready settings. This has worked faultlessly for many years. Last week, we had one file that kept crashing Distiller and in the end I had to create many .ps files, distill them and reassemble them in Acrobat, before sending to the printer.

Today, we have another file crashing Distiller.

I think it is is something to do with the latest version of Distiller (19.010.20091), as we were able to distill two other similar files last week - before the update - without any issues.

I have tried the above suggestions (clearing cach file and checking fonts). I have also tried restarting my Mac in Safe Mode and restarting. Nothing has worked.

My colleague has the same Mac set up as I and we are both experiencing the same issues:

MacBook Pro 15 inch (2017)

Mac OS X 10.13.6

2.8GHz Core i7

16GB memory

Intel HD Graphics 630 1536 MB

Thanks

Matt

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Feb 26, 2019 0
New Here ,
Feb 27, 2019

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Update:

I called Adobe support this morning and they suggested that I uninstall and reinstall Acrobat.

It has not fixed the issue, unfortunately.

Any other help would be much appreciated.

Thanks

Matt

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Feb 27, 2019 0
New Here ,
Mar 05, 2019

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I am having exactly the same issue with distiller crashing. Worked perfectly until update.

Using Mac High Sierra, Acrobat Pro, Quark 2016 with distiller. PS files which used to process without issue, now crash.

Have cleaned font caches, checked fonts and reinstalled Acrobat, still the crashes when process PS files.

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Mar 05, 2019 0
New Here ,
Mar 05, 2019

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I spent 2 hours on a call with Adobe Support on Friday, uninstalling and reinstalling various versions. We found that going back to the base version (Adobe Creative Cloud ), then updating to the Jan 2019 version (1901020069 Adobe - Acrobat : For Macintosh ) seemed to cure the problem. However, since then my version seems to have dated itself to the currently and problematic version (19.10.20098). I'm not sure how, as they turned off automatic updates from the Acrobat preferences.

Adobe have acknowledged that there is a bug (ADC-4267798), so, hopefully, it will be fixed in a forthcoming update.

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Mar 05, 2019 0
New Here ,
Mar 05, 2019

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That'll explain why the problem is both intermittent and across all the machines that received the update, hopefully there's a fix soon.

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Mar 05, 2019 0
Adobe Employee ,
Mar 06, 2019

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Hi all,

The team is aware of this issue and currently working on the fix.

We do appreciate your patience.

Regards,

Meenakshi

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Mar 06, 2019 0
New Here ,
Mar 07, 2019

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Thanks Meenakshi

Do you know when the fix is likely to be released. This issue is having a big impact on our work.

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Mar 07, 2019 0
New Here ,
Mar 07, 2019

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Ditto, a fix soon would be helpful. We've managed to mitigate some of the impact by using distiller bundled with the much older Adobe Pro 9, this works as it it should, but it is a massive step backwards.

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Mar 07, 2019 0
Adobe Employee ,
Mar 08, 2019

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Hi All,

We have sent you an email with the fix patch for this issue.

Please check your inbox and install the patch provided in that email.

Let us know if you experience any issue.

Regards,

Meenakshi

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Mar 08, 2019 1
New Here ,
Mar 11, 2019

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hi Meenakshi,

fix patch mail please crashing distiller

help me

thanks

regards

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Mar 11, 2019 0
Adobe Employee ,
Mar 11, 2019

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Hi Mesutö,

I have sent you an email. Please check your inbox.

Let us know if you need any help.

Regards,

Meenakshi

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Mar 11, 2019 0
New Here ,
Mar 12, 2019

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Hi Meenakshi

The fix patch has worked on both Macs here.

Thank you!

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Mar 12, 2019 0
New Here ,
Mar 12, 2019

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Hi Meenakshi

The fix patch has worked on both PC’s here.

Thank you!

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Mar 12, 2019 0
Adobe Employee ,
Mar 12, 2019

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Glad to know it worked.

Thank you for the confirmation.

Regards,

Meenakshi

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Mar 12, 2019 0
New Here ,
Mar 13, 2019

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I am having the same issue as the others when running PS files through the distiller.  Can I have the patch emailed to me as well please? 

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Mar 13, 2019 0
Community Beginner ,
Mar 27, 2019

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Please send the patch asap to [details removed by moderator]

Thank You

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Mar 27, 2019 0
New Here ,
Apr 09, 2019

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I would also like to try this patch

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Apr 09, 2019 0
Adobe Employee ,
Apr 09, 2019

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An update to Acrobat 2015, Acrobat 2017, and Acrobat DC was released today which fixes this problem. Let Acrobat update itself and the problem should be resolved.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Apr 09, 2019 0
New Here ,
Mar 14, 2019

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I am having the same issue when running multiple PS files through the distiller.  Can I have the patch emailed to me as well please?

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Mar 14, 2019 0
Adobe Employee ,
Mar 25, 2019

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Hi Nikkig, and Vivm,

I did send you a private message with the details.

Hope you have checked your inbox.

Let us know if you need any help.

Regards,

Meenakshi

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Mar 25, 2019 0
New Here ,
Mar 26, 2019

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Hi Meenakshi

I did receive your email and have downloaded the installer – but to be honest, although it certainly looks legit, it seemed too good to be true so I’ve been wary of installing it!

Kind regards

--

Viv

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Mar 26, 2019 0
New Here ,
Mar 28, 2019

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Hi,

is there a similar patch for Windows Acrobat DC 2019 too?

We have similar issue with both patches 19.010.20091 and 19.10.20098 for some EPS files that are distilled with the older version without issue.

Thank you,

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Mar 28, 2019 0
Adobe Employee ,
Mar 29, 2019

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Hi All,

I have sent you a private message.

Please check your inbox and refer to the steps provided there

Let us know if you experience any issue.

Regards,

Meenakshi

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Mar 29, 2019 0
Community Beginner ,
Apr 02, 2019

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I used the the Mac patch for Acrobat DC. Distiller opened fine after re-boot. I did not try to use it. After shutting down for the weekend, distiller crashes like before. I tried re-installing Acrobat but now the patch no longer sees Acrobat as an application to update....it is just greyed out.

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Apr 02, 2019 0
Community Beginner ,
Apr 03, 2019

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Hello,

Can you send me the patch to resolve the problem on my mac (Mojave) with adobe CC (French ver.) ?

When will the fix be included in the update ?

Thanks in advance,

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Apr 03, 2019 0
New Here ,
May 13, 2019

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Kindly send us patch, adobe distiller unable to open keeps crashing.

My mail id VLMAC0053@vleadservices,com , sundaram@vleadservices.com

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May 13, 2019 0
Most Valuable Participant ,
May 13, 2019

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Since the patch was released long ago, please tell us what version you run today, exactly.

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May 13, 2019 0
Community Beginner ,
Apr 05, 2019

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Good Afternoon can  I get a email with the patch in it as well we are having the same issue.

thanks

Brian

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Apr 05, 2019 0
New Here ,
Apr 08, 2019

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I am having the very same issue. Please email the patch.

Thank you,

Kathleen

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Apr 08, 2019 0
New Here ,
Apr 09, 2019

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Same problems... could you send me the patch, please?

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Apr 09, 2019 0