Distiller Crashing - MAC

[stefw19067]

90% of the time it crashes My computer is updated to the most current CC version, the problem started with the previous CC update. Has anyone had this problem also?

[Adorobat]

Hi stefw19067,

As mentioned, Acrobat distiller is crashing on your mac machine, could you try clearing cache for your user account as suggested on the following forum thread and check if that helps: Distiller crashes immediately with "Error Couldn't start up Distiller"

Also, the issue may be related to the fonts as discussed in the following forum thread ( see post#13,14)

distiller stopped working

Also, could you confirm Acrobat version and Mac OS version you are using on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Could you share the steps you are taking causing distiller to show the message mentioned above?

Let us know if you need any help.

Shivam

[maffk]

Hi there

We are having the same sort of issue here.

As a final QC check we save our PDFs to .ps (Postscript) and distill them using the Press Ready settings. This has worked faultlessly for many years. Last week, we had one file that kept crashing Distiller and in the end I had to create many .ps files, distill them and reassemble them in Acrobat, before sending to the printer.

Today, we have another file crashing Distiller.

I think it is is something to do with the latest version of Distiller (19.010.20091), as we were able to distill two other similar files last week - before the update - without any issues.

I have tried the above suggestions (clearing cach file and checking fonts). I have also tried restarting my Mac in Safe Mode and restarting. Nothing has worked.

My colleague has the same Mac set up as I and we are both experiencing the same issues:

MacBook Pro 15 inch (2017)

Mac OS X 10.13.6

2.8GHz Core i7

16GB memory

Intel HD Graphics 630 1536 MB

Thanks

Matt

[maffk]

Update:

I called Adobe support this morning and they suggested that I uninstall and reinstall Acrobat.

It has not fixed the issue, unfortunately.

Any other help would be much appreciated.

Thanks

Matt

[pcw1874]

I am having exactly the same issue with distiller crashing. Worked perfectly until update.

Using Mac High Sierra, Acrobat Pro, Quark 2016 with distiller. PS files which used to process without issue, now crash.

Have cleaned font caches, checked fonts and reinstalled Acrobat, still the crashes when process PS files.

[maffk]

I spent 2 hours on a call with Adobe Support on Friday, uninstalling and reinstalling various versions. We found that going back to the base version (Adobe Creative Cloud ), then updating to the Jan 2019 version (1901020069 Adobe - Acrobat : For Macintosh ) seemed to cure the problem. However, since then my version seems to have dated itself to the currently and problematic version (19.10.20098). I'm not sure how, as they turned off automatic updates from the Acrobat preferences.

Adobe have acknowledged that there is a bug (ADC-4267798), so, hopefully, it will be fixed in a forthcoming update.

[pcw1874]

That'll explain why the problem is both intermittent and across all the machines that received the update, hopefully there's a fix soon.

[MeenakshiNegi]

Hi all,

The team is aware of this issue and currently working on the fix.

We do appreciate your patience.

Regards,

Meenakshi

[maffk]

Thanks Meenakshi

Do you know when the fix is likely to be released. This issue is having a big impact on our work.

[pcw1874]

Ditto, a fix soon would be helpful. We've managed to mitigate some of the impact by using distiller bundled with the much older Adobe Pro 9, this works as it it should, but it is a massive step backwards.

[MeenakshiNegi]

Hi All,

We have sent you an email with the fix patch for this issue.

Please check your inbox and install the patch provided in that email.

Let us know if you experience any issue.

Regards,

Meenakshi

[mesutö15813354]

hi Meenakshi,

fix patch mail please crashing distiller

help me

thanks

regards

[MeenakshiNegi]

Hi Mesutö,

I have sent you an email. Please check your inbox.

Let us know if you need any help.

Regards,

Meenakshi

[mesutö15813354]

Hi Meenakshi

The fix patch has worked on both PC’s here.

Thank you!

[MeenakshiNegi]

Glad to know it worked.

Thank you for the confirmation.

Regards,

Meenakshi

[maffk]

Hi Meenakshi

The fix patch has worked on both Macs here.

Thank you!

[marias]

I am having the same issue as the others when running PS files through the distiller.  Can I have the patch emailed to me as well please? 

[daved52346046]

Please send the patch asap to [details removed by moderator]

Thank You

[brianc52682278]

I would also like to try this patch

[Dov Isaacs]

An update to Acrobat 2015, Acrobat 2017, and Acrobat DC was released today which fixes this problem. Let Acrobat update itself and the problem should be resolved.

          - Dov

[vivm94355106]

I am having the same issue when running multiple PS files through the distiller.  Can I have the patch emailed to me as well please?

[MeenakshiNegi]

Hi Nikkig, and Vivm,

I did send you a private message with the details.

Hope you have checked your inbox.

Let us know if you need any help.

Regards,

Meenakshi

[vivm94355106]

Hi Meenakshi

I did receive your email and have downloaded the installer – but to be honest, although it certainly looks legit, it seemed too good to be true so I’ve been wary of installing it!

Kind regards

--

Viv

[jans51609310]

Hi,

is there a similar patch for Windows Acrobat DC 2019 too?

We have similar issue with both patches 19.010.20091 and 19.10.20098 for some EPS files that are distilled with the older version without issue.

Thank you,

[MeenakshiNegi]

Hi All,

I have sent you a private message.

Please check your inbox and refer to the steps provided there

Let us know if you experience any issue.

Regards,

Meenakshi