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As shown in the screenshot attached I don't seem to have the scans documents which I scanned from my mobile adobe scans app, neither an accessibility to the cloud documents from Adobe Acrobat Pro DC home page.
Note that:
Thank you ls_rbls for your quick response and the various solutions!
Ok let's go through that one by one. The problem is probably not from the mobile app as I have Acrobat in another PC and it works fine, so the issue is in this Acrobat desktop version.
I then contacted
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What happens if you sign off from the mobile app and only stay signed in with the Desktop version?
Also, since you've mentioned about updating from the CC Desktop App, I think there's a couple of things that you can double-check:
With that in mind, I forgot to ask if the Adobe Scan is updated as well in the mobile device, and more importantly, in which type of mobile device is this app running from: Android or iOS?
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Thank you ls_rbls for your quick response and the various solutions!
Ok let's go through that one by one. The problem is probably not from the mobile app as I have Acrobat in another PC and it works fine, so the issue is in this Acrobat desktop version.
I then contacted adobe support, they eventually un-installed the app and reinstalled it directly from the website which at last worked perfectly.
There was also the issue of "fill & sign" not working which is also fixed now.
The only reason of the problem I can think of is that I download my apps through CC with the language option as "English supporting Arabic" so I thought maybe that version has an issue and the website version fixed it.
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Interesting!
You're very welcome, And thank you very much for sharing your feedback.
Some users in the forums have asked for Arabic support before because they were not able to work around the lack of support for that particular language in prior version updates of Acrobat.
But now that you're confirming that you were able to work around that, this solution may help many others.