Document encryption not working

New Here ,
Jan 09, 2019 Jan 09, 2019

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Hi there,

When we create a document which holds personal information and needs to be sent to a third party for signature, we have been encrypting it by setting a password. However the password doesn't seem to be working. In settings it says that the document is password protected but at no stage when you open or sign the document does it require a password. This is a real concern with GDPR, if anyone knows why this is please can you help?

Sometimes the password kicks in once the third party has signed the document, but we need to protect the document when it is sent to the third party in case we get compromised.

Thanks.

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 09, 2019 Jan 09, 2019
Discussion successfully moved from Adobe Creative Cloud to Acrobat General TroubleshootingHi Sophie-Marie,I suspect you want to use Acrobat. You can protect different stages of a document with passwords. After signing a document, the document cannot be modified anymore without invalidating the signature. A signature is not meant to protect a document from opening.

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Guest
Jan 09, 2019 Jan 09, 2019

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Hi

Which application are you using, I'd imagine it's Adobe Acrobat, if that is the case we can move it to the appropriate forum

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Yep it's Acrobat. 

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Most Valuable Participant ,
Jan 09, 2019 Jan 09, 2019

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There are two kinds of passwords you can apply to a PDF: One for opening it and one for editing it. It sounds like you only used the latter.

By the way, you should know that many PDF viewers don't respect these security policies, unfortunately, and will open a password-protected file even without the password...

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Adobe Community Professional ,
Jan 09, 2019 Jan 09, 2019

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Discussion successfully moved from Adobe Creative Cloud to Acrobat General Troubleshooting

Hi Sophie-Marie,

I suspect you want to use Acrobat. You can protect different stages of a document with passwords.

After signing a document, the document cannot be modified anymore without invalidating the signature. A signature is not meant to protect a document from opening.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Feb 09, 2021 Feb 09, 2021

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I'm having the same problem but I am unable to access this Password Security - Settings page. 

From the Secure tab, the drop down menu with Encrypt with Password (and Certificate) are grayed out. Same if I start at Advanced. 

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Most Valuable Participant ,
Feb 09, 2021 Feb 09, 2021

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Finis, maybe you are using the free Acrobat Reader. 

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